Operations and Customer Service Coordinator at U S Refuse Removal Inc – Upper Marlboro, Maryland

The Operations & Customer Service Coordinator plays a key role in supporting the daily operations of our residential subscription-based trash service. This position is responsible for ensuring smooth office operations, delivering excellent customer service, assisting with administrative functions, and supporting billing processes. This role is ideal for someone who is organized, adaptable, and eager to grow within a fast-paced service environment.

Key Responsibilities:

Serve as a primary point of contact for customer inquiries via phone, email, and messaging platforms
Provide professional and timely customer support, resolving service issues and questions
Assist with onboarding new customers and managing subscription accounts
Support billing operations, including invoicing, payment tracking, and account updates
Maintain accurate customer records and service data
Perform general administrative duties to support daily office operations
Coordinate with operations/field teams to ensure service delivery aligns with customer expectations
Help identify and improve processes to increase efficiency and customer satisfaction