Applications Engineer I at HM Electronics – Carlsbad, California

HM Electronics
Job Category: Customer Service / Support
Requisition Number: APPLI003863
Full Time
Remote
US Remote Carlsbad, CA 92010, USA


Job Details
Description

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!

Clear-Com is seeking an Applications Engineer I. In this role will partner with the sales team to provide pre- and post-installation technical support, application support, and user training for Dealers, Distributors, Partners and Customers. This position requires U.S. citizenship due to government security clearance requirements. Active Top Secret (TS) clearance within the last 2 years required, and willingness to travel 30-50%.

What you will do in the position:

• Technical Assistance, Project Management, and Onsite Commissioning of New Installations
  
  • Provides first-level technical support using all media streams.
  • Performs setup, troubleshooting, and upgrade of all Clear-Com equipment, following standard scripts & processes.
  • Creates and documents problems in the test lab given all of the specifics that cause a failure or issue.
  • Resolves issues primarily based on existing information (solutions, manuals, tech notes, etc.).
  • Ensures all issues are thoroughly logged using the relevant company QA process.
    
• Pre- and Post-Sale Support
  
  • Under supervision, provides basic equipment list for quotes and assists in drafting proposals.
  • Sets up and demonstrates basic functionality of all college/academy equipment.
• Training, Support, and Troubleshooting
  • Provides basic product training and customer support to users both in-person and via all media streams.
  • Provides application assistance and administers troubleshooting for existing systems.
• Internal Communication
  • Liaises with internal departments regarding customer repairs, problem resolution, and new product design.
  • Assists on New Product Development (NPD) team, including supporting field trials
  • Promotes the support team's mission statement.
  • Shares thorough knowledge of core markets, secondary markets, plus basic knowledge of ancillary markets.
• Performs all other job responsibilities as assigned.

What you will need to succeed in this position:

• Excellent communication skills, ability to build strong working relationships with both external customers and internal departments.
• Ability to understand or build basic audio circuitry (soldering capability is a plus).
• Self-starter, comfortable working without supervision.
• Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment.
• Troubleshooting skills and a logical problem solving.
• Knowledge of 2-way radios, IP Networks, basic AC power issues, professional audio, military communications systems, T1, and telephone theory and hardware .
• Solid understanding of circuits, schematics, and specifications.
• Competent in the use of Microsoft Office applications like Office, Excel,Visio & PowerPoint, or other drawing and presentation applications, including CAD.
• Programming/coding experience a plus.
• For specific projects, ability to obtain local government clearance may be required.
• Experience
  • 2+ years related field experience.
• Education
  • BA or BS (college graduate) – Required.
  • BA or BS (college graduate) - Preferred Electrical, Electronic, Broadcast, Computer, Telecomms or Audio Engineering.
• This position requires U.S. citizenship due to government security clearance requirements.
• Active Top Secret (TS) clearance within the last 2 years required, and willingness to travel 30-50%.

Pay Range: $69,700 - $92,900 annually. This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.

We participate in the e-verify system.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.