Desktop Support Technician I at Tampa Family Health Centers – Tampa, Florida

Desktop Support Technician –

Hands-On IT Role Supporting Healthcare That Matters

Are you a problem-solver who loves being in the field and making technology work seamlessly? Tampa Family Health Centers is hiring a Desktop Support Technician to deliver reliable, high-quality IT support across our health centers. This is a dynamic, hands-on role where your skills directly support providers, staff, and patient care every single day.

If you enjoy variety, autonomy, and being the go-to technical expert, this opportunity is for you.

What You’ll Do

• Provide hands-on support for desktops, laptops, printers, and phones

• Install, relocate, and maintain equipment across multiple sites

• Troubleshoot hardware, software, and network connectivity issues

• Support IT components of medical devices and clinical technology

• Create and manage user accounts, passwords, and access permissions

• Communicate ticket updates and provide timely follow-up to users

• Collaborate with vendors to resolve hardware and software issues

• Assist with enterprise systems and IT initiatives

• Travel locally to support installs, upgrades, and troubleshooting

• Provide status updates and reports to IT leadership

What You Bring

• Associate degree in Computer Science, Information Systems, or related field (or equivalent experience)

• 2+ years of desktop support experience in a mid-to-large environment

• Strong troubleshooting and analytical thinking skills

• Proficiency with Windows and Mac operating systems

• Experience supporting Microsoft client-server environments

• Ability to explain technical concepts in clear, simple terms

• Strong written and verbal communication skills

• Ability to work independently while maintaining high service standards

• Industry certifications (CompTIA, Microsoft, etc.) are a plus

• Reliable transportation and ability to safely travel between locations

What Makes You Successful in This Role

• You stay calm under pressure and solve problems quickly

• You can juggle multiple priorities without sacrificing customer service

• You’re adaptable and eager to learn evolving technologies

• You take pride in delivering a great support experience

Why Join Tampa Family Health Centers

• Mission-driven work that makes a real impact in the community

• Exposure to healthcare technology and enterprise IT systems

• A collaborative, supportive team environment

• A role where your technical skills directly support patient care

If you’re ready for a fast-paced, meaningful IT role where your work truly matters, we’d love to connect with you.