Team Lead - Software Development - Production Support at Berkshire Hathaway Direct Insurance Company – Pittston, Pennsylvania

biBerk is building a cloud-first, API driven, dynamic insurance platform that enables customers to purchase insurance policies directly online. Expanding our team, we are adding experienced software innovators to enhance our development efforts.

This role combines technical expertise with leadership skills. Developers in this position will lead an existing cross-functional team of experienced software developers, business analysts, and quality assurance engineers that are responsible for providing day-to-day support of biBerk solutions.

Candidates for this role will partner with an existing senior team member to transition gracefully into a lead role.

This is a hybrid-remote role that currently requires 2 days of in-office work per month in Pittston, PA.

Job Responsibilities

• Coordinate the day-to-day activities of Production Support team members; assist team with roadblocks; and lead planning sessions
• Ensure the effective prioritization of issues reported, with a consistent focus on the most impactful items
• Ensure that support issues are assigned to domain experts on other teams for action in cases where the issue was recently introduced by another sprint team
• Ensure that domain experts on other teams collaborate with Production Support team members when it is determined that domain expertise is needed to resolve an issue
• Guide the team regarding unit testing; collaborate closely with QA leadership to guarantee successful functional and regression testing of all features
• Perform root cause analysis for impactful issues introduced to the production environment, including action required to prevent recurrence
• Provide input to sprint teams and the organization that’s designed to address quality issues and reduce recurring support issues.
• Collaborate with senior members of the team to drive the creation of processes and tools needed to detect issues before they’re deployed to the production environment
• Expand domain knowledge and serve as an individual contributor over time as subject matter expertise is developed
• Provide guidance and mentoring including pair programming, code reviews, and demos
• Participate in staffing decisions, including interviews and hiring
• Ensure that the team achieves system performance goals
• Lead the dev team to think with a security first mindset
• Take ownership of problems and solutions, being proactive to ensure success
• Provide innovative problem-solving skills, thinking outside the box
• Occasional travel to Wilkes-Barre/Scranton PA area for strategy meetings (several times per year)
• Normal working hours based on Eastern US time

* Internal job title may vary as we have multiple internal levels of Team Lead*

Required Education and Knowledge:

• Bachelor’s or master’s degree in computer science/related field or equivalent working experience
• 10+ years of experience as a software developer, primarily using C#
• Excellent programming, debugging, and troubleshooting skills with C# and .NET
• 3+ years of experience leading development teams, including software developers, business analysts, and quality assurance engineers
• Enterprise level system architecture experience, designing and delivering RESTful APIs, integrations, and complex business processes
• Enterprise level design and configuration of cloud services including serverless, data storage, messaging, logging, etc., preferably with Azure
• Experience with design and implementation of both monolithic and microservice architectures
• Experience designing reliable and performant data storage solutions and schemas utilizing cloud technologies including SQL DBs, Document DBs, and unstructured data
• Experience with creating CI/CD pipelines supporting Infrastructure as Code (IAC)
• Strong verbal and written communication skills, collaboration capabilities, and attention to detail
• Experience working on large software development projects while collaborating across multiple agile teams

Preferred Knowledge and Experience:

• Understands how to effectively use AI tools to research code design and to root cause novel issues
• Commercial Property and Casualty insurance experience
• Practical working knowledge of ASP.NET MVC, and .NET Core
• Experience with TypeScript and SPA frameworks (Angular, React, etc.)

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $114,500 to $160,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.