Operations & Customer Support Specialist at PostScan Mail – Honolulu, Hawaii

Honolulu, HI

$20–$24 per hour (based on experience)

PostScan Mail and Certifix Live Scan are seeking a dependable and customer-focused Operations & Customer Support Specialist to join our team at our Honolulu office.

This location will provide virtual mailbox services through PostScan Mail and fingerprinting services through Certifix Live Scan. As a new office, this role will help support daily operations while also assisting customers and applicants over the phone.

This is a great opportunity for someone who enjoys working with people, handling operational tasks, and providing customer support in a growing office environment.

Fingerprinting Services (Certifix Live Scan)

1. Assist applicants with fingerprinting appointments
2. Capture digital fingerprints using Live Scan equipment
3. Verify applicant identification and required documentation
4. Ensure fingerprint submissions are processed accurately and efficiently
5. Maintain equipment and ensure compliance with fingerprinting procedures

Mail Processing (PostScan Mail)

1. Receive and process incoming mail and packages
2. Scan and upload mail items into the virtual mailbox system
3. Fulfill customer requests such as mail forwarding, scanning, shredding, and storage
4. Maintain secure handling and organization of customer mail

Customer & Applicant Support

1. Answer phone calls from applicants seeking fingerprinting services nationwide
2. Assist applicants with questions regarding fingerprinting requirements and locations
3. Provide support to Certifix operators when questions arise about the fingerprinting process
4. Assist PostScan Mail customers with general service questions when needed
5. Help expand phone support coverage due to the Honolulu time zone

1. Strong customer service and communication skills
2. Comfortable answering phones and assisting customers
3. Organized and detail-oriented
4. Ability to multitask between operational tasks and customer inquiries
5. Basic computer and office system skills

Preferred:

1. Experience in customer service, administrative support, or office operations
2. Experience with shipping/mail services or identity verification services

1. Starting pay: $20–$24 per hour
2. Training provided for fingerprinting equipment and mail processing systems
3. Opportunity to support customers nationwide and work with two growing service platforms
4. Opportunity to help establish operations at a new office location
5. Benefits (Health, Dental, Vision, 401k + Matching & more)