Food & Beverage Supervisor at The Park Country Club of Buffalo – Williamsville, New York

Park Country Club

Job Description

Department: Food & Beverage Job Status: Full Time

Reports To: Food & Beverage Director Position: Food & Beverage Supervisor

Amount of Travel: No travel required

Work Schedule: As determined by DOFB, must be available on weekends and holidays.

Salary: $20-$23

Position Summary

The Food & Beverage Hourly Supervisor is responsible for overseeing daily dining operations within the clubhouse, ensuring exceptional member and guest experiences that reflect the club’s standards of excellence. This role provides hands-on leadership across à la carte dining, bar service, banquets, golf events, and member functions.

The ideal candidate is service-focused, highly organized, and capable of leading by example in a fast-paced, hospitality-driven environment.

Key Responsibilities

Operational Leadership

• Supervise daily front-of-house food and beverage operations including dining rooms, bars, patios, and event spaces
• Lead pre-shift meetings to communicate service expectations, menu features, wine pairings, and event details
• Ensure proper floor coverage and staffing levels based on reservations, golf play, and event activity
• Maintain seamless communication with the culinary team to ensure timing, quality, and presentation standards

Member Experience

• Deliver elevated, personalized service to members and guests
• Address and resolve service concerns promptly and professionally
• Build rapport with members and anticipate preferences
• Uphold club traditions, etiquette, and service standards

Team Leadership

• Supervise, coach, and motivate servers, bartenders, and support staff
• Assist with training new team members on service standards, POS systems, and club policies
• Enforce uniform and appearance standards
• Foster a positive and collaborative team culture

Financial & Administrative Oversight

• Monitor POS accuracy and ensure member charge accuracy
• Support inventory control and beverage management practices
• Assist with labor management by adjusting staffing levels when necessary
• Ensure compliance with New York State health, safety, and alcohol service regulations

Facility & Compliance

• Maintain cleanliness and organization of dining areas, bars, and service stations
• Ensure proper setup and breakdown of member events and golf outings
• Enforce food safety and sanitation standards

Qualifications

• Minimum 1–3 years of food and beverage leadership experience (country club, fine dining, or hotels preferred)
• Strong knowledge of food, wine, and beverage service
• Experience supervising in a private club environment preferred
• Familiarity with POS systems and reservation platforms
• New York State TIPS certification (or ability to obtain)
• Flexible schedule including evenings, weekends, and holidays

Key Competencies

• Professional presence and polished communication skills
• Strong organizational and problem-solving abilities
• Ability to remain calm under pressure during high-volume service
• Member-first mindset with attention to detail
• Leadership through accountability and example

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 40 pounds
• Ability to work both indoor and outdoor events during varied Western New York seasonal conditions

Compensation & Benefits

• Opportunities for professional growth within club operations
• Golf privileges
• Complimentary meals
• Health benefits (if applicable)
• Paid time off (based on eligibility)