Internal IT & Innovation Administrator at ComTec Solutions – Rochester, New York

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.

The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

1. INTERNAL IT OPERATIONS

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

• Serve as primary internal IT support resource (Tier 1–3).
• Manage ticket intake, resolution, documentation, and escalation.
• Provide professional support to employees at all levels.
• Identify and reduce recurring technical issues.
• Provide occasional after-hours support as needed.
• Technology Strategy & Innovation
• Develop and maintain an internal technology roadmap aligned with company goals.
• Research emerging tools, automation platforms, and AI solutions.
• Identify operational inefficiencies and propose technology-driven improvements.
• Lead pilot programs and proof-of-concept initiatives.
• Evaluate solutions based on ROI, usability, scalability, and security.
• Present recommendations to leadership and support organization-wide adoption.
• Track and report measurable outcomes from innovation initiatives.

3. SUCCESS MEASURES

• Stable and secure internal IT environment
• Timely issue resolution and high employee satisfaction
• Reduction in recurring support issues
• Successful rollout and adoption of new technologies
• Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

• Adhere to departmental policies for reporting and managing requests and change control
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

• Microsoft Windows Server
• Microsoft Active Directory (AD, DNS, Group Policy)
• Microsoft 365 & Exchange
• Microsoft Intune
• Windows Desktop OS
• VPN and remote access solutions
• Endpoint security platforms
• Backup and disaster recovery systems
• Wi-Fi and LAN networking fundamentals
• HP and Dell hardware environments
• Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

• Strong technical troubleshooting skills
• Organized and process-oriented
• Clear communicator
• Strategic thinker with hands-on execution ability
• Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:

Qualifications

• 3–5+ years of progressive IT experience
• Strong systems administration background
• Experience supporting Microsoft 365 and Windows environments
• Experience implementing or evaluating new technologies preferred
• Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• Primarily office-based work using standard computer equipment
• Ability to remain calm and effective during time-sensitive situations
• Occasional evening or weekend work as needed
• Valid driver’s license and reliable transportation