Crisis Call Specialist - 988 Crisis Services (Missoula, MT) at Aware Inc. – Missoula, Montana

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as a Crisis Call Specialist

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

• Answer inbound 988 contacts in a timely manner per program standards.
• Works collaboratively with individuals in crisis and encourages their involvement in their care and other related decisions.
• Provides appropriate mental health information and referrals utilizing the designated databases.
• Collaborates with contacts to develop safety plans.
• Utilizes the local crisis response teams and public service answering points for intervention as needed.
• Provides thorough and accurate documentation of all caller interactions throughout the shift.
• Maintain confidentiality of all callers.
• Conduct follow-up calls at the scheduled times.
• Supports and trains the 988 Crisis Call Volunteers on shift.
• Completes mandatory Applied Suicide Intervention Skills Training within 12 months of employment.
• Performs all duties and work assignments in an ethical, safe, healthy, and environmentally sound manner and in compliance with generally accepted legal, business, and professional standards.
• Performs related and/or other work as assigned.
• Upon hiring, the 988 Crisis Support Specialist will undergo training and will be expected to pass testing relevant to the position.

Talents, skills, and abilities:

• Excellent critical thinking, problem-solving and time-management skills
• Ability to remain calm and de-escalate crises.
• Ability to work independently while still seeking support as needed
• A High School Diploma or HSE is required, along with past employment experience

Benefits:

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.

AWARE’s benefits include:

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.