Property Specialist - Fawcett and Wright Street Apartments at Tacoma Housing – Tacoma, Washington

The Fawcett Apartments and Wright Street Apartments serve residents with a wide range of needs, backgrounds, and lived experiences, and this role is focused on supporting them with compassion, respect, and consistency.

As a Property Specialist here, you’ll play a key role in helping to stabilize households, support vulnerable residents, and help create a safe and respectful living environment. This work requires a calm demeanor, patience, and the ability to navigate stressful situations without being thrown off course. A successful candidate will also have strong organizational skills, ability to prioritize competing tasks, and ability to maintain accurate, thorough records.

If you want a role where your strong customer service skills will truly make an impact in the community, Fawcett and Wright Street offer meaningful, challenging, mission-driven work.

What You’ll Do:

• Manage tenant relations and build community by addressing resident concerns, assisting or leading tenant meetings, and working with tenants to organize community activities.
• Verify annual income, family composition, eligibility, deductions, and allowances, ensuring complete and accurate information by using accepted verification methods and 3rd party verification.
• Screen new residents in line with program policies, perform background checks, and enter into lease contracts.
• Calculate and collect rent and security deposits, recording payments in THA’s systems.
• Perform move-in and move-out inspections, orient new residents, review lease requirements and operating procedures, accompany tenants to units to offer units, and follow up as needed.
• Handle property maintenance such as ordering repairs and inspecting the building’s condition.
• Conduct home visits and property site walks to assess tenant housekeeping and other abilities.
• Assist residents in accessing social services, including working closely with Client Support and Empowerment (CSE) staff to engage and assist families at risk for eviction and other lease violations.
• Maintain knowledge of federal housing regulations, including Section 8, Section 8 Voucher programs, Low Income Housing Tax Credit (LIHTC) program, and the Family Self-Sufficiency program.
• View job description for complete position details.

Who You Are:

• Associate’s degree required; directly relevant experience may substitute for degree.
• 2 or more years’ property management work experience, preferably in affordable housing, tax credit properties.
• High level of customer service, including patience, professionalism, and a trauma-informed approach.
• Strong self-management skills, including time management, follow-through, prioritization, and accountability.
• Sound judgment, empathy, and the ability to build trust with people from a wide range of backgrounds and experiences.
• Housing experience preferred; knowledge of procedures and practices pertaining to the selection process, eligibility criteria, rental and income limitations contained in assisted housing programs, preferred.
• Must have and maintain a valid driver’s license with acceptable driving record and auto insurance.

What We Offer:

• Commitment to pay equity and providing competitive wages.
• Excellent healthcare benefits, paid time off, participation in WA State retirement plans, and a growing variety of health and wellness benefits.
• Work that makes a meaningful impact by strengthening communities and supporting families across Tacoma.
• A work culture grounded in THA’s values of service, integrity, stewardship, communication, respect, excellence, and leadership.

Important Information for Applicants:

• Accepting applications through 03/31/26.
• Review the attached full job description before applying.
• This position is based on-site and requires in-person attendance at THA properties Fawcett and Wright Street Apartments. Remote or hybrid work arrangements are not available for this position.
• You must include ALL work experience in your application profile. Do not only upload a resume. We evaluate applications based solely on the details you enter in your application profile.
• Internal THA applicants must complete the attached Job Transfer Request and upload it to their online application.
• The pay rate for this position at hire is $32.98/hr ($68,600.00/yr).
• Current THA employees transferring into this position are placed on the salary schedule in line with the applicable collective bargaining agreement. If transferring within the same paygrade, employee’s pay rate will remain the same.