LPN - Centralized Nurse Triage at Childrens Hospital of The King's Daughters – Norfolk, Virginia

• GENERAL SUMMARY

  • The Centralized Nurse Triage - LPN is responsible for performing successful telephone assessment of a pediatric patient’s condition over the phone using established guidelines/protocols within the scope of practice and under the clinical guidance/supervision of the RN and/or Medical Director. Reports to designated RN Manager.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

  • • Obtains an accurate medical history, determines chief complaint, and provides appropriate disposition of the patient.
    • Answers the caller’s questions, and provides pertinent advice and education.
    • Provides reassurance and direction to the caller.
    • Completes follow up as needed per policy.
    • Follows laws, policies, and regulatory requirements governing healthcare services and practices.
    • Performs other duties as assigned.

• LICENSES AND/OR CERTIFICATIONS

  • • Current Virginia state license as a Licensed Practical Nurse (LPN) or Licensed Practical Nurse holding a valid Compact State license required.
    • CPR required or must be obtained within 45 days of hire.

• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

  • • One to two years of clinical experience required.
    • Medical office or ED experience preferred.
    • Pediatric experience preferred.
    • Professional knowledge of nursing theory and practice.
    • Knowledge of telephone-based clinical assessment techniques and telephone triage protocols.
    • Ability to effectively gather and exchange information in both oral and written communications to coordinate services and multiple schedules based on physician preferences and guidelines.
    • Proficient computer and data entry skills required.
    • Ability to utilize scheduling software (e.g. EPIC) and maintain updated schedules.
    • Superior time management and organization skills.
    • Basic computer knowledge, comfortable with different programs, private home office with adequate cable modem/broadband access required.
    • Ability to work flexible shifts.
    • Ability to travel.
    • Submission and approval of Telecommuting request form required for designated telecommuting departments.

• WORKING CONDITIONS

  • Clinical patient care environment with minimal exposure to hazards such as excess noise, dust, or extremes in temperature. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, body fluids and other conditions common to the healthcare environment. Moderate adverse working conditions due to the need to perform certain patient care activities.

• PHYSICAL REQUIREMENTS

  • Click here to view physical requirements.

DISCOVER COMPETITIVE PAY AND EXCELLENT BENEFITS

At CHKD, we offer a competitive salary and a comprehensive benefits package designed to support your personal and professional well-being. Benefits include medical, dental, disability insurance, matching 401(k), generous paid time off, and continuing education support. CHKDHS Health Plans provide $0 cost benefits at CHKDHS Affiliated Providers and Facilities for most covered services for covered dependent children. CHKD is committed to investing in your growth and long-term career success.

Learn more about CHKD benefits.

JOIN A TEAM WHO CARES

CHKD Health System is committed to fostering a "Culture of Excellence" for its patients, families, and colleagues. Throughout the organization, we promote collaboration, engagement, and empathy among team members, creating a kind, supportive, and safe workplace environment where employees want to spend their careers. At CHKD, it is our goal to create an atmosphere where every team member feels valued, heard, supported, and included. Learn more about life at CHKD.

ENJOY LIFE ON THE EAST COAST

CHKD Health System is headquartered in Coastal Virginia, a region known for excellent schools, waterfront living, and family-friendly communities. Enjoy outdoor recreation such as boating, kayaking, and hiking, along with concerts, sporting events, and nearby amusement parks. With convenient access to Norfolk International Airport and Amtrak, weekend trips to Washington, D.C., the Outer Banks, or the Blue Ridge Mountains are easily within reach.

CONTACT OUR TEAM

For more information about this position, email TalentTeam@CHKD.org.