Senior Implementations Specialist in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementations Specialist in United States.
This role sits at the center of customer onboarding and technical execution, ensuring seamless implementation of a fast-scaling SaaS solution for enterprise clients. You will lead end-to-end implementation projects, translating customer requirements into structured, scalable configurations that drive adoption and long-term value. Acting as a key liaison between clients, Sales, Customer Success, Product, and Engineering teams, you will ensure implementations are delivered on time and aligned with best practices. The position requires strong project management skills, technical curiosity, and the ability to manage multiple complex deployments simultaneously. You will play a critical role in shaping the customer experience during onboarding while directly influencing product feedback and process improvements. This is a highly collaborative, remote-friendly role in a fast-paced fintech environment focused on innovation and impact.
- Lead and manage end-to-end implementation processes for new and existing customers, ensuring smooth onboarding and successful adoption
- Scope customer requirements during onboarding to ensure solutions are properly configured to meet business needs
- Project manage multiple implementation timelines simultaneously, tracking milestones, risks, and deliverables across stakeholders
- Configure and deploy customer solutions following established best practices to maximize product adoption and value realization
- Collaborate closely with Sales and Customer Success teams to ensure aligned, efficient, and timely implementation execution
- Partner with Product and Engineering teams to troubleshoot issues, resolve technical challenges, and provide structured product feedback
- Develop and maintain implementation documentation, workflows, and best practices to improve scalability and consistency
- Identify process improvement opportunities to enhance onboarding efficiency and overall customer experience
- 2+ years of experience in implementation, onboarding, or technical customer-facing roles
- At least 1+ year of experience managing customer stakeholders and project timelines
- Strong project management skills with the ability to handle multiple concurrent implementations
- Experience working with CRM or customer systems such as Salesforce, HubSpot, Jira, or similar platforms
- Familiarity with data integration concepts including API, file-based transfers, or related technical workflows
- Experience in HR Tech or HCM systems is strongly preferred
- Strong communication and stakeholder management skills across technical and non-technical audiences
- Analytical mindset with strong problem-solving abilities and attention to detail
- Self-driven, curious, and comfortable working in fast-paced, evolving environments
- Competitive compensation package with base salary between $80,000–$85,000 and total on-target earnings up to $100,000
- Flexible paid time off to support work-life balance
- Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance
- Parental leave support for growing families
- Monthly stipend to support remote work or personal needs
- Equity opportunities in a high-growth fintech company
- Remote-first work environment with flexibility and autonomy
- Inclusive and mission-driven culture focused on financial empowerment and innovation.