Field Engineer at Fuse.Cloud – Jackson, Mississippi

Classifications:

Non-Exempt

Summary/Objective

The success of Fuse.Cloud is heavily reliant on the members of our technical operations team. In this role, the employee is responsible for coordinating, installing and managing all on-site customer orders. This individual will also work directly with the customer to resolve on-site technical support issues and managed services projects. This employee reports to the Director of Customer Service.

Position Status:

This position is exempt from the minimum wage and overtime provisions of the FLSA. This is a full-time position. Full-time employees are regularly scheduled to work at least 40 hours per week and are eligible to participate in all Company benefits subject to the terms, conditions and limitations of each benefit plan.

Salary:

Salary to commensurate with experience. Opportunities for salary plus bonus or commission available.

Minimum Qualifications

These minimum qualifications have been agreed upon by the Company in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes they are qualified for the job although they do not have the minimum qualifications set forth below, they may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to Fuse.Cloud in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.

Educational and Experience Requirements

• Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma) or technical experience
• 2+ years of Telecom/Data/VoIP Communication experience is required
• CAT5E/CAT6/CAT3/Fiber Optic Cabling
• TDM or VoIP telephony networks

Knowledge and Skills:

• Strong customer service skills
• Excellent communication skills
• Thorough and self-sufficient
• Highly motivated to succeed
• Ability to represent the company in a professional manner
• Ability to communicate technical concepts effectively in a customer-facing context

Responsibilities and Duties:

• Manage customer installations start to finish
• Provision equipment
• Install equipment, phones, routers, switches, handsets, etc. based on Fuse.Cloud Standard’s of Installation
• Pulling and terminating cables
• Test all equipment once installed for full operation
• Complete all required checklists for each job
• Upload and notate all customer information and documentation to the customer account in billing/CRM

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to travel to customer sites. Company car will be provided.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; climb; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are Monday through Friday, 9:00 a.m. to 6:00 p.m.

Disclaimer Statement:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Fuse.Cloud is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Fuse.Cloud is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Fuse.Cloud are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Fuse.Cloud will not tolerate discrimination or harassment based on any of these characteristics. Fuse.Cloud encourages applicants of all ages.

• Manage customer installations start to finish
• Provision equipment
• Install equipment, phones, routers, switches, handsets, etc. based on Fuse.Cloud Standard’s of Installation
• Pulling and terminating cables
• Test all equipment once installed for full operation
• Complete all required checklists for each job
• Upload and notate all customer information and documentation to the customer account