IT Support Specialist at PACS Pennyrile Allied Community Services – Hopkinsville, Kentucky

The mission of PACS is to empower low-income individuals to become self-reliant through community service, assistance, education, and partnerships

Summary
The IT Support Specialist provides day-to-day support to end users for the entire agency. Under the supervision of the IT Director, the IT Support Specialist ensures that all IT functions for the agency are performing optimally while protecting sensitive information across multiple platforms.

Essential Duties

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Maintain record of procedures, problems and remedial action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware and recommend improvements or upgrades. Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Inspect equipment and read order sheets to prepare for delivery to users. Modify and customize commercial programs for internal needs. Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• On-Call / After-Hours availability required including weekends and holidays

Skills and Qualifications

• O365
• G-Suite
• Networking
• SonicWALL firewalls
• VOIP phone systems
• Proven troubleshooting skills and ability to be creative in problem solving desired

Requirements

• Associate’s degree in IT related field preferred. HS Diploma or GED Equivalent required.
• Background Check
• Pre-Employment drug screen
• Help Desk experience a plus

Pursuant to relevant state and federal laws, it is the policy of PACS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, sex, national origin, sexual orientation, gender identity or expression, ancestry, age, pregnancy or related medical condition, marital or familial status, disability, veteran status, political affiliation, or genetic information.

Employer-employee relations shall include, but not be limited to, hiring, promotion, termination, tenure, recruitment and compensation.