CUSTOMER CARE REPRESENTATIVE I at Texas Disposal Systems – Creedmoor, Texas

JOB SUMMARY

The Customer Care Representative I interact with customers on the phone and in person to create new accounts, update account information, create work orders and answer account or service questions.

CORE RESPONSIBILITIES

1. Answer inbound calls from assigned queues, resolve customer issues in a timely manner.
2. Make outbound customer calls as needed.
3. Create new accounts and update existing account information in the customer database.
4. Enter payments, assist with basic billing questions and send notices of expired or declined credit cards.
5. Enter customer work orders and associated service charges as needed on customer accounts.
6. Perform any research required to resolve issues as they arise with accuracy and professionalism.
7. Transfer calls to individuals and departments and escalate calls to supervisors appropriately.
8. Review and respond to personal voicemails and e-mails in a timely manner.
9. Provide support to sales, operations staff and other internal constituents as needed.
10. Participate in departmental meetings on a regular basis.
11. Other duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

• High school diploma or its equivalent
• Excellent verbal and written communications skills in English
• Demonstrated customer service orientation
• Professional phone and personal demeanor
• Proficiency with the Microsoft Office Suite – e.g. Word, Excel, Outlook, PowerPoint
• Reliable transportation
• Ability to work weekend and holiday shifts, as scheduled

PREFERRED SKILLS & QUALIFICATIONS

• Payment processing experience
• Call center experience
• Bilingual in English and Spanish