Senior Operations Leadership - South Region at Tech24 – Alexandria, Virginia

About Us:

Tech24 is a leading provider of repair and maintenance services for HVAC, refrigeration, and commercial kitchen equipment. Headquartered in Greenville, SC, we proudly serve a wide range of customers across the United States, including restaurants, schools, supermarkets, and senior living facilities.

As part of a national service organization, Tech24 is supported by a dedicated team of over 1,200 professionals operating coast to coast. Our commitment to excellence and customer satisfaction has earned us recognition on the prestigious Inc. 5000 list, highlighting our growth and success as one of the fastest-growing private companies in America.

At Tech24, our mission is simple: to deliver fast, reliable, and expert service to our customers every time.

Position Overview:
We are seeking a strategic, results-oriented Senior Operations Leader, this role could be based out of any of our branches across the south region: Texas, Louisiana, Mississippi, Tennessee, Georgia, South Carolina, Florida, or Virginia. This leadership role is responsible for driving operational excellence, enhancing customer satisfaction, and ensuring financial performance. The Senior Operations Leader will play a key role in shaping the future growth and culture of the organization. This role offers significant growth potential, with the opportunity to oversee multiple locations across the South Region.

Key Responsibilities:

• Provide overall leadership and direction for local or regional operations, ensuring alignment with company goals and values.
• Oversee full profit and loss (P&L) responsibility, using key performance indicators (KPIs) and analytics to drive operational and financial performance.
• Collaborate with regional and national business development teams to support market expansion through both organic and strategic growth initiatives.
• Enforce company policies and ensure compliance across all operational areas.
• Conduct performance evaluations and provide ongoing coaching to support employee development and job satisfaction.
• Develop, implement, and manage annual budgets, operational plans, and financial forecasts.
• Make informed business decisions based on financial analysis and operational data.
• Foster open communication and collaboration with leadership across Tech24’s regional and national network.

Qualifications:

• Bachelor’s degree or equivalent combination of education and professional experience.
• Minimum of 6 years in a leadership role within a high-paced service-based organization.
• Industry experience in facility maintenance, HVAC, refrigeration, or commercial kitchen equipment repair preferred.
• Proven experience managing P&L operations and leading diverse teams.
• Familiarity with dispatching systems and ERP platforms.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Power BI.
• Strong verbal and written communication skills.

Desired Skills and Attributes:

• Strong leadership presence with the ability to inspire and motivate teams.
• Excellent analytical, financial, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Experience in cost control, forecasting, and operational optimization.
• A commitment to safety, team development, and customer satisfaction.
• Effective problem-solving skills and a proactive, hands-on management approach.

Benefits Include:

• 401(k) retirement savings plan with Company match and immediate vesting
• Medical, vision, and dental insurance and short-term disability plans
• Company paid long term disability and life insurance
• Paid time off and paid holidays
• On demand training and full trouble shooting support.
• Company sponsored and manufacturer’s training
• Company uniforms, phone, vehicle, and gas card

Tech24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

For more information about Tech24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.