Shift Leader - Five Guys at Five Star North America – Lanse, Michigan

The Shift Leader (SL) is responsible for assisting the Management Team in all operations, financial performance, safety, quality control and staff management. The Shift Leader is also responsible to maintain a positive customer experience through customer interaction and the delivery of first class service.

Responsibilities

Monitor and observe shift related activities of subordinates, and coordinate breaks, etc.

Keep store management informed of day to day activities, and shift related issues.

Train and properly onboard staff in Five Guys' standards for service excellence, store policies, food preparation, sanitation and safety procedures.

Monitor and ensure staff maintain quality control standards for food and service.

Estimate and order ingredients and supplies required for meal preparation; maintain records of stock. Ensure all food product is properly FIFO'd (First In, First Out).

Manage some human resource-related issues for the store, including hiring, orientation, performance management, when directed be General Manager

Own and monitor/manage Steritech and Secret Shopper programs for the store.

Operate cash register, and monitor transactions including voids discounts, etc. While maintaining proper cash handling procedures.

Able to lift up to 50lbs, and work on feet for extended periods of time.

Core Competencies

Customer Focus

Financial Accountability

Integrity

Collaborative

Quality Focus

Adaptability

Professionalism

Leadership