Patient Support Tech at Raphael Health Center Inc – Indianapolis, Indiana

Job Summary:

We are seeking a compassionate and dedicated Patient Support Technician to join our healthcare team. The Patient Support Technician will be responsible for providing direct care to patients. The ideal candidate will have excellent communication skills, be detail-oriented, and have a passion for helping others.

· Room patients and perform duties such as vital signs, weight, height, etc.

· Creating a positive experience by welcoming and assisting clinic patients

· Efficiently utilize RHC EMR, accurately documenting phone notes and patient interaction.

· Assist clinical Medical Assists with retrieving and documenting voicemails, phone calls, prior authorizations and medication refill information and pre-huddle patient preparation.

· Assist patients with clinical needs such as but not limited to scheduling appointments and completing required forms

· Follow up on patients who have difficulty keeping their appointments or who have other barriers to care

· Collect medical information from patients in person or by telephone

· Turn and prepare exam rooms, sanitize patient care areas, nursing stations, and equipment.

· Assist with medical supply ordering and inventory tasks

· May perform patient intake/registration operations/ helping with patients who do not speak English as their primary language.

· Participate in regularly scheduled staff meetings

· Attend required training (OSHA, CPR, etc.)

· Maintain patient confidentiality

· Cross trains in a variety of clinical support roles

· Completes preparation for all specialized visits such (well child visits) following proper protocol

· Treat patients, visitors and coworkers with respect and dignity

· Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.

· Commit to and ensure work is operating in a manner consistent to Raphael Health Center Mission

· Other duties as assigned

1. Customer Relations:
   1. Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers
   2. Treats guests, patients and other employees with care, courtesy, and dignity
   3. Responds quickly and appropriately to customer request
   4. Looks for and suggests ways to better meet customer needs
   5. Answers clinic communications systems promptly and with courtesy and respect
2. Teamwork:
   1. Works cooperatively within own department and other areas
   2. Willingly accepts additional responsibility – demonstrates cooperation at all times
   3. Responds quickly to request for assistance from provider, co-worker and/or management staff
   4. Required to work closely with patients and associates
   5. Interacts with other departments on problem solving efforts
   6. Accepts feedback
3. Continuous Improvement:
   1. Continuously looks for and suggests ways to improve
   2. Effectively completes assignment
   3. Implements improvements as appropriate
   4. Demonstrates interest in own growth and development by:

i. Periodically evaluating own performance

ii. Demonstrating an awareness of personal abilities and limitations

iii. Independently seeking means to make improvements

1. Attends and participates in in-services and continuing education programs
2. Attends departmental meetings
3. Communications:
   1. Keeps appropriate people informed
   2. Speaks and writes clearly, concisely, and appropriately for need
   3. Listens carefully
   4. Communicates tactfully
   5. Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty
4. Self –Management:
   1. Presents a positive image of Raphael Health Center at all times
   2. Carries out assignments with little need for direction
   3. Timeliness
   4. Maintains confidentiality
   5. Provides proper notification of absence and tardiness
   6. Works late night shifts when necessary

• Other duties as assigned

Required Education, Certification, Experience and Skill:

• High school diploma or equivalent
• Current CPR certification
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Compassionate and patient-focused attitude