OM Product Management Technician 1/Drive at LifeServe Blood Center – Mason City, Iowa

Have you been looking for purposeful work that contributes to a lifesaving mission? We are currently looking for a full-time Product Management Technician / Driver to join our team in Mason City. This position is responsible for the timely and appropriate handling of orders and record keeping of blood products and services for customers and the transporting of blood products and/or specimens between service hospitals and LifeServe facilities. Product Management Technicians ensure the highest level of customer service to our hospital customers by managing inventory resources and timely deliveries.

PRODUCT MANAGEMENT TECHNICIAN

Through the selfless giving of volunteer blood donors, LifeServe Blood Center is able to serve more than 180 hospitals across Iowa, Nebraska, South Dakota and Illinois by providing access to a safe, quality blood supply for hospital patients in their critical time of need.

As a Product Management Technician / Driver, you will be responsible for accurately packing orders in a timely manner. You will provide superior customer service primarily through phone work to other blood centers and hospitals. Product Management Technicians are responsible for blood inventory management, and ensuring minimal waste occurs. One of the most important duties of a Product Management Technician is to act as the final checkpoint for quality control, ensuring blood products are accurately and safely packaged before being sent to our hospital partners to be used in lifesaving blood transfusions and other medical procedures.

A requirement of this position is the ability to report to the Mason City facility within 30 minutes during on call hours.

SHIFT

Variable, Monday - Friday, and rotating evening and weekend on-call.

COMPENSATION

Wages starting around $16-$17/hour in addition to night differentials if called in after 6:00 PM.

YOU ARE WHAT WE’RE LOOKING FOR

You enjoy performing a wide variety of detailed and sequential tasks, according to standard operating procedures, resulting in the right products getting to the right place at the right time. You thrive in a highly regulated and process-driven environment. You love to stay busy and are seeking a high-volume, fast-paced work environment. You are able to pivot when needed, yet still manage to see all tasks through to completion. You are someone who embraces doing it right the first time and making positive connections with other people. You want to use your creativity to problem-solve and work through logistics issues that arise from distributing products all over the U.S.

KEY RESPONSIBILITIES

• Performs distribution/product management tasks according to established policy and standard operating procedures.
• Performs highly standardized work using established processes and procedures.
• Perform review of distribution, component modification and equipment related documentation.
• Identify, troubleshoot and document problems that may influence the quality or completion of shipping and component manufacturing.
• Perform distribution procedures according to established policy and SOP.
• Perform review of distribution, component modification and equipment related documentation.
• Perform and document quality control, calibration and maintenance tasks.
• Identify, troubleshoot and document problems that may influence the quality or completion of shipping and component manufacturing.
• Assist with writing, review and evaluation of SOPs.
• Assist with validation of new equipment and processes.
• Maintains regular attendance and availability.
• Maintains confidentiality of LifeServe Blood Center donor, employee, financial and proprietary records and information at all times.
• Provides exceptional customer service.
• Executes tasks effectively in a highly regulated environment.
• Driving responsibilities due to the nature of product delivery.

WHAT YOU NEED TO BE CONSIDERED

• High school diploma or equivalent is required.
• One year of previous experience in product delivery preferred.
• Current driver's license and motor vehicle report meeting insurability requirements.

WHY YOU SHOULD CONSIDER BEING A LIFESAVER

• We are an industry leader and just celebrated our 76th year of operation.
• We are the 12th largest supplier of blood in the nation.
• We are a growth-oriented organization, adding and updating facilities each year.

HOW LIFESERVE WILL SERVE YOU

This position offers a full benefit package that includes medical, HSA, dental, flex spending, vision, supplemental accident and/or critical care optional coverage, life insurance and 403b with company match up to 4%. Approximately 5 weeks of Paid Time Off (PTO) will start to accrue on day 1.

Offers of employment are contingent on the successful completion of pre-employment, post-offer drug testing and background checks.

LifeServe Blood Center is fully committed to equal employment opportunity. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identification, genetic information, marital status, pregnancy, disability, veteran status or any other legally protected status.

Applicants requiring reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@lifeservebloodcenter.org.