Guest Services Intern at Gift of Life Donor Program – Philadelphia, Pennsylvania

Who We Are:

Gift of Life Donor Program, a non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware. We are responsible for recovering organs and tissues used in lifesaving and life-enhancing transplants. Gift of Life Howie’s House serves as a “home away from home” for transplant patients and their families by providing temporary, affordable lodging and supportive services to those who travel to Philadelphia, PA, for transplant-related care.

Guest Services Intern Overview:

Guest Services Interns will provide families residing at Gift of Life Howie's House with a pleasant and comfortable stay by assisting staff and volunteers with the daily operations of the House and by providing support to the families as needed throughout their stay.

What We’re Looking for in a Guest Services Intern:

Our ideal candidate is an individual who is currently enrolled in a college-level Hospitality Management Program with availability to work 7 AM-3 PM and 3 PM-10 PM, including weekends and/or weekdays, for Spring 2026 through Fall 2026 (six months).

We are open to full-time or part-time candidates!

What’s in it for you?

Paid InternshipOpportunity to work with welcoming, inclusive co-workersGain hospitality experience in a mission-driven environmentBe an integral part of an organization that actively saves and enhances lives every daySome of the requirements for the Guest Services Intern include:

Demonstrate ease in developing and maintaining work relationships with staff and volunteersDisplay a professional demeanor and appearance with poise, tact, and diplomacyBe aware of internal and external client needsPossess the ability to work independently or as part of a teamHandle sensitive and confidential situations Some of what you’ll be doing as a Guest Services Intern:

Answer, triage, and direct incoming callsCheck-in families at the front deskTrack potential room availabilityPerform guest orientation and house toursFill open rooms by contacting guests on the waiting listIdentify and prepare vacant rooms for incoming familiesProvide general assistance, service, and support activities to all guests and staffPerform daily house operations tasks as requested by staffAssist in the coordination of food services and inventory assessmentAssist with unique special events, projects, and committee work

We are an equal opportunity employer and support diversity in our workplace.