Installation Technician at KeenLogic – Washington, District of Columbia

Senior Installation Technician
KeenLogic is seeking to hire a Senior Installation Technician supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.

Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.

Senior Installation Technicians provide on-site field support for Senate offices, including hardware installations, moves, replacements, and emergency repairs. This role requires strong technical skills and direct customer interaction.

Qualifications

• Must be able to pass a Senate background check and must be eligible for Senate Office building access
•  6+ years of IT field support experience
• Strong customer service skills.  
• One of the following certifications: ITIL, Security+, HP, Apple, Microsoft

Duties and Responsibilities

• Provides on-site technical support at Senate state and field offices, including hardware installations, returns to stock (RTS), equipment replacements, and emergency repair services
• Interfaces directly with Senators, staff, and authorized users, delivering professional, customer-focused support in a high-visibility environment
• Installs, tests, maintains, and repairs equipment, integrated systems, subsystems, and approved software at Senate locations in accordance with established standards
• Assembles, installs, and configures systems and equipment based on site assessments, floor plans, schematics, and technical documentation
• Performs equipment upgrades, relocations, and removals, ensuring coordination with engineering changes and approved configurations
• Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate
• Performs preventative maintenance and diagnostics to identify and resolve equipment issues and minimize downtime
• Troubleshoots hardware and connectivity issues efficiently to restore service within established timeframes
• Ensures accurate asset tagging, documentation, and inventory updates in accordance with Senate procedures
• Coordinates with Help Desk, logistics, and technical teams to support deployments, office moves, and surge requirements
• Adheres to security, safety, and compliance requirements while working on-site at Senate facilities
• Maintains awareness of scheduled deployments, hardware refresh cycles, and emergency response procedures
• Documents installation activities, configurations, and resolutions in the designated tracking systems