Senior Manager of Human Resources at Trustwell – Raleigh, North Carolina

Trustwell is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory-compliant labeling with supplier compliance, enhanced traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry. For more information, visit www.trustwell.com.

Role: Senior Manager of Human Resources

FLSA: Full Time | Exempt | Salaried | Remote (US)

Reports to: CFO

Scope of Position: The Sr. Manager of Human Resources is a key role that serves as the operational backbone of HR and cultural heart of the organization —owning the full employee lifecycle and ensuring our programs are compliant, scalable, and aligned with our values. This is a hands-on, high-impact role for an HR leader who enjoys both strategy and execution. You’ll partner closely with the CFO, lead an HR Generalist, and collaborate with an Operations Coordinator to deliver a great employee experience while keeping the engine room of HR running smoothly: compliance, benefits, payroll, HRIS (Rippling), employee relations, hiring operations, and culture programs. This role requires a strong background in HR practices, workforce planning, talent management, and organizational development.

Essential Duties & Responsibilities including but limited to:

Employee Engagement & Culture: Design and execute initiatives to enhance employee engagement and satisfaction. Promote diversity, equity, and inclusion throughout the organization. Lead efforts to create a positive workplace culture aligned with company values. Compliance & Risk Management: Ensure multi-state compliance with labor laws, regulations, and company policies. Develop and maintain HR policies and procedures. Manage employee relations issues and conflict resolution processes. HR Operations: Oversee payroll, benefits administration, and HR information systems (Rippling). Monitor and analyze HR metrics to improve operational efficiency. Direct the HR budget and resource allocation. Compensation and Benefits: Oversee the design and administration of compensation and benefits programs. Ensure that HR practices are competitive and aligned with industry standards. Talent Management: Oversee talent acquisition strategies to attract and retain top talent. Implement comprehensive employee development and succession planning programs. Partner with hiring managers to strengthen interviewing practices, selection quality, and equitable processes. Performance Management: Foster a culture of performance management and continuous improvement. Own quarterly and annual performance review cycles. Leadership Development: Set the priorities, delegate where appropriate, and ensure HR function execution to deadlines and deliverables. Mentor and develop HR team members to enhance their skills and career growth. Foster collaboration within the HR team and across departments. Workforce Planning: Act as a partner to CFO in developing budgets and forecasts related to headcount planning. Other duties as needed

Required Skills/Abilities

Strong understanding of HR best practices and labor legislation. Excellent interpersonal and communication skills. Proven ability to influence and engage with stakeholders/employees at all levels. Proficiency in using HR metrics and data analytics to inform decision-making and measure the effectiveness of HR initiatives. Strategic thinking and problem-solving skills. Skilled in developing others through coaching and mentoring to enhance their professional growth.

Education/Experience

Bachelor's degree in human resources, Business Administration, or a related field; Master’s degree and HR certification (SHRM-SCP, SPHR) preferred. 5-10 + years of progressive HR experience, including 2+ years in a leadership role.

What success looks like (first 6 months)

Rippling is “rock solid”: clean data, clear workflows, reliable reporting, and reduced manual work. Payroll/benefits are highly accurate with documented processes and strong internal controls. Compliance posture is proactive with updated policies, audits completed, and managers trained. Employee relations are handled with consistency, empathy, documentation quality, and timely resolution. Hiring operations run smoothly with an elevated candidate and manager experience. Engagement and culture programs improve clarity, connection, and retention in a remote environment.

Values / Working Style:

Low ego, high ownership; you follow through and make things better. Calm under pressure; you can manage urgent employee matters while keeping long-term priorities moving. Employee-centric with a pragmatic, business-aligned approach.

Supervisory Responsibilities:

Direct, oversee, and lead all aspects of human resources; including HR personnel.

Total Rewards Package:

Full healthcare benefits, including medical, dental, and vision. Supplemental benefits, including STD, LTD, HSA, 401k, etc.Responsible Time Off (PTO) + Holiday PayCompetitive Compensation + Bonus! Excellent culture, growth opportunities, plus much more...

What to expect - the Hiring Process!

Interview with Human ResourcesHiring Manager InterviewPeer Panel InterviewOffer of Employment (Background Screening/References)

The compensation for this role is based on several factors, including the candidate's experience, education, skills, and alignment with the responsibilities outlined for the role. The salary range for this role is outlined below, with most candidates hired in the mid-range. This position is eligible for bonus and equity.

To learn more about the culture & employee experience at Trustwell, check out our LinkedIn or GlassDoor!

Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team.

Acceptable Background and References Required; Upon any conditional offers made by Trustwell. Equal Opportunity Employer/ DFWP/ Affirmative Action

The pay range for this role is:90,000 - 100,000 USD per year(Raleigh, NC)