Quality Assurance Analyst – VPI (Veradigm Payer Insights) at Allscripts – Raleigh, North Carolina

Ensure High‑Quality, Reliable EHR‑Integrated Workflows that Power Veradigm Payer Insights (VPI)

Payers and providers depend on accurate, efficient workflows inside their EHRs to identify and address patient gaps, improve quality performance, and streamline provider documentation. Veradigm’s Payer Insights (VPI) product brings payer‑driven insights directly into provider workflows—closing care gaps, reducing administrative burden, and enabling better outcomes at the point of care.

VPI integrates with multiple EHR systems, processes large volumes of clinical and claims data, and delivers insights directly to providers where they work. Ensuring these workflows function flawlessly is mission‑critical—and that’s where this role comes in.

As the VPI Quality Assurance Analyst, you will be the guardian of workflow quality, reliability, and interoperability across diverse EHR environments.

Role Overview

As the VPI Quality Assurance Analyst, you will own the quality validation of workflows, data integrations, and provider experiences across multiple Electronic Health Record (EHR) systems. You’ll lead the creation and execution of test plans, strengthen the VPI QA program, and ensure that both new development and customer‑specific implementations meet the highest standards of accuracy and performance.

This role is ideal for someone who:

• Has hands‑on experience working with multiple EHRs and clinical workflows
• Understands provider personas, clinical processes, and healthcare operational realities
• Learns new systems and technologies quickly and deeply
• Enjoys becoming the subject matter expert (SME) on EHR workflows and VPI integration behavior
• Thrives in a fast‑changing environment with minimal supervision
• Brings a proactive growth mindset and strong ownership mentality

You will play a key role in ensuring that VPI delivers a seamless, trusted experience to providers and customers every release.

What You Will Own & Deliver

Develop & Maintain a Robust VPI QA Program

• Strengthen and continuously improve the QA framework for VPI application development and workflow delivery
• Maintain QA policies, processes, and documentation—and ensure teams understand and follow them
• Partner with Veradigm’s enterprise QA organization to align on best practices and drive continuous improvement
• Create and maintain comprehensive test cases, acceptance criteria, and validation steps for VPI program requirements

EHR Workflow & Integration Quality Validation

• Validate point‑of‑care workflows across multiple EHR platforms (e.g., TouchWorks, VEHR, Practice Fusion, Epic, NextGen, Athena, eCW, etc.)
• Become the SME for how VPI insights appear and function within each EHR’s workflow
• Test end‑to‑end interoperability—data ingestion → VPI processing → EHR workflow delivery
• Identify differences in workflow behavior between EHRs and ensure correct configuration and output
• Validate that alerts, tasks, messages, and provider-facing elements function as intended

Support Development & Product Teams

• Ensure SME-to-SME and Developer-to-Developer peer reviews occur before QA testing
• Work closely with Product and Engineering during new development, customer implementations, monthly refresh cycles, and continuous enhancement initiatives
• Develop, maintain, and execute QA test cases and acceptance criteria across dev, demo, and production environments
• Document defects clearly and collaborate with the team to drive fast, high‑quality resolution

What You Bring

Required Experience

• 5+ years of QA testing experience within a healthcare software or health‑tech company or equivalent experience
• Demonstrated experience with multiple EHR systems, including:
  • User personas (providers, MAs, nurses, billers, coders)
  • Workflow behavior and UI patterns
  • EHR system functionality and configuration differences
• Strong knowledge of clinical workflows, quality documentation, and healthcare operations
• Proven ability to quickly learn and master new systems and become the go‑to SME
• Experience writing and executing test cases, acceptance criteria, and automated or semi‑automated QA processes
• Ability to thrive in a remote, collaborative team environment

Preferred Qualifications

• Working knowledge of SQL
• Familiarity with healthcare interoperability standards (HL7, FHIR, etc.)

Required Education / Industry Knowledge

• Bachelor’s degree in a related field (Software Engineering, Information Systems, Health Informatics, Business Analytics, etc.)
• 5+ years of healthcare industry experience, including domain knowledge in:
  • Risk adjustment
  • Medicare & Medicaid
  • Quality programs (Stars, HEDIS, QRS)
  • Provider workflows and documentation

Working Arrangements

• <5% travel
• Standard work week with occasional additional support during major releases or customer launch cycles
• Fully remote

Compensation Range:

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!