Director of Facilities & Maintenance at Bolt Farm Treehouse – Whitwell, Tennessee

Bolt Farm Treehouse | Whitwell, TN(scaling to iconic romantic retreats nationwide)

Full-time | On-site | Leadership role in a 24/7 luxury wellness environment

OTE: $105k$150k+

If youve walked into a maintenance operation and immediately thought:

• Why is everything reactive instead of planned?
• Why do the same failures keep happening?
• Why are we overspending because no one plans ahead?

and youve built calmer, preventive systems that actually stickthis role was engineered for you.

You dont need resort experience.

You do need planning discipline, root-cause obsession, and zero tolerance for inefficiencywhether that came from facilities ops, construction supervision, manufacturing plants, healthcare, or military/aviation environments.

BOLT FARM is Americas premier elevated wellness retreat brand, delivering romantic, transformational experiences in extraordinary natural settings.

With 3,000+ five-star reviews, 1M+ followers, and features from Forbes, Travel + Leisure, and Netflix, Bolt Farm operates where architecture, nature, and precision intersect.

Maintenance should not be firefighting.

It is the quiet guardian of the guest experience, the asset, and the brands ability to scale.

This role exists to replace chaos with planningand heroics with systems.

You architect and run a preventive, predictable facilities operation.

Your mandate is simple:

• eliminate surprises
• kill repeat failures at the root
• control spend through foresight & masterful planning
• keep the property guest-ready without drama

If something breaks twice, thats a systems failure.

If work closes sloppy, it reopens.

If spending creeps, you shut it down.

Guests should never feel maintenance.

The team should never feel disorganized.

You own facilities and maintenance performance end-to-end.

You design and maintain a preventive maintenance system across all villas, infrastructure, and grounds.

You plan work weeks ahead instead of reacting daily.

You enforce QA/QC on every jobnothing closes without inspection.

You manage parts, tools, and inventory with discipline and visibility.

You eliminate repeat issues through structured root-cause analysis.

Flat hourly output is not acceptable here. Performance matters.

You replace emergencies with calendars.

You standardize fixes so quality is consistent.

You inspect relentlesslystandards are enforced, not suggested.

You use dashboards and task management systems to stay ahead, not reactive.

You partner cross-functionally to scale without breaking margin or quality.

Your success shows up as fewer calls, fewer surprises, lower costs, and calmer days.

(objective, dashboard-driven)

• Preventive Maintenance Completion: 95% of scheduled tasks completed on time
• Planned Work Completion Rate (On-Time, QA-Passed): % of maintenance tasks completed by the scheduled due date and closed only after QA/QC sign-off
• Maintenance Spend vs Budget: Controlled through planning, not deferral

Bonus Gates:Department NPS Score: 4.8/52024 Score: 4.872025 Score: 4.81

All guest complaints related to maintenance are remedied within 72 hours.

(Fail = $0 bonus that month)

You are paid to prevent failures, eliminate repeat problems, control spend, and keep the property guest-readywithout chaos.

• Base Pay: $105,000 per year (paid bi-weekly)
• Performance Pay: up to $3,750/mo, paid monthly ($45,000 per year)
• No subjective bonuses. No self-reporting.

Youll help build a facilities model that scales cleanly across propertieswithout heroics.

This role is for planners and system builders, not firefighters.

Youll thrive if you:

• think preventive, not reactive
• hate rework and recurring issues
• plan ahead for calm execution
• enforce quality through inspection and standards
• take pride in invisible excellence

Common winning backgrounds:

Facilities Ops Leaders Preventive Maintenance Managers Chief Engineers Manufacturing or Plant Maintenance Military or Aviation Maintenance Planning.

This role is not for:

• adrenaline-driven firefighters
• fix it when it breaks operators
• leaders who avoid inspection or accountability

Days 130:

Audit assets, failure patterns, inventory, and workflows. Establish PM baselines.

Days 3160:

Roll out preventive schedules, QA checks, and spend controls. Reduce emergencies.

Days 6190:

Eliminate top repeat issues and deliver a multi-property facilities scale roadmap.

Please include a brief note answering:

What recurring maintenance problem did you eliminate permanentlyand how?

If prevention, planning, and pride in clean systems excite you more than adrenaline, this is your operation to perfect.