Operations Support Analyst at Samsung Semiconductor, Inc. – San Jose, California
About This Position
Please Note:
To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.
Advancing the Worlds Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. Were dedicated to empowering people to be their true selves. Together, were building a better tomorrow for our employees, customers, partners, and communities.
What Youll Do
The Inventory & RMA Operations Specialist is responsible for managing insurance claims, inventory control, RMA processes, and sample ownership while ensuring accurate reporting and cross-functional coordination. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments. Bilingual communication in English and Korean is required to support DSA-related operations, including RMA, sample management, and customer registration.
Location: Daily onsite presence at our San Jose headquarters in alignment with Samsung Semiconductor Work policy
Reports to: Director General Accounting
Key Responsibilities
- Insurance Claims Management
- File and manage insurance claims with Aon and other providers.
- Track claim status and ensure timely resolution and documentation.
- Oversee scrap and physical inventory for all DSA parts.
- Scrap & Physical Inventory Management
- Manage PUMI processes, scrap disposal, validation, and COD activities.
- Ensure inventory accuracy and compliance with internal controls.
- RMA (Return Merchandise Authorization) Management
- Process and manage returns, including POS and DSK batch postings.
- Prepare estimates and track RMA status through completion.
- Maintain accurate records and ensure timely processing.
- Aging Inventory Management
- Generate aging inventory reports and perform monthly reconciliations.
- Develop and execute inventory depletion plans.
- Collaborate with Sales and Planning teams to address excess or aging stock.
- Sample Ownership & Management
- Lead transition of sample management from ITG.
- Manage sample budgeting, approval workflows, and PP coordination.
- Conduct inventory audits and maintain in-house tracking systems.
- Track sample allocation by customer and ensure accurate reporting.
- Month-End & Post Month-End Reporting
- Run closing, accrual, and inactive inventory reports.
- Support month-end reconciliation and financial reporting requirements.
- Cross-Functional Coordination
- Collaborate effectively across all levels of the support team.
- Communicate fluently in English and Korean to coordinate with DSA on RMA, sample management, customer registration issues, and reporting needs.
What You Bring
- Bachelors degree in Business, Supply Chain, Operations, or related field (preferred).
- 2+ years of experience in inventory management, RMA processing, or operations support.
- Strong analytical and reporting skills.
- Experience with inventory systems and ERP platforms.
- Excellent organizational and problem-solving skills.
- Bilingual proficiency in English and Korean preferred
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factorsincluding the roles function and location, as well as the individuals knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away Youll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the wayincluding a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, youll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Caf and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. Thats why we facilitate a flexible environment so you can find the right balance for you.
Equal Opportunity Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.
Recruiting Agency Policy
We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.
Applicant AI Use Policy
At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we prohibit the use of generative AI tools to misrepresent a candidate's true skills and qualifications. Permitted uses are limited to basic preparation, grammar, and research, but all submitted content and interview responses must reflect the candidates genuine abilities and experience. Violation of this policy may result in immediate disqualification from the hiring process.
Applicant Privacy Policy
https://semiconductor.samsung.com/about-us/careers/us/privacy/