Logistics Specialist - Medellin at My Savant AI – Sabaneta, Antioquia

Role Overview:

This role supports U.S.-based logistics environments and may be assigned to operational, administrative, or accounting-related functions such as dispatching, shipment tracking, documentation, billing support, accounts payable, accounts receivable, and cash application, depending on business and client needs.

Key Responsibilities:

• Support day-to-day logistics and transportation operations in alignment with client requirements, SLAs, and internal procedures.
• Coordinate with internal teams, carriers, drivers, vendors, and clients to ensure operational continuity and service quality.
• Monitor shipments, loads, and operational milestones, ensuring visibility and timely follow-up across the logistics lifecycle.
• Track and document shipment activity, operational updates, financial data, and resolutions in internal systems (TMS, ERP, CRM, or client platforms).
• Identify operational, documentation, or financial discrepancies and escalate issues according to established guidelines.
• Support customer-facing and carrier-facing communications related to operational status, billing, or payment inquiries.
• Assist with documentation, reporting, and administrative tasks related to logistics and accounting support functions.
• Ensure compliance with operational procedures, documentation standards, confidentiality requirements, and client-specific guidelines.
• Contribute to process improvement, data accuracy, and operational efficiency initiatives.
• Perform other duties related to logistics and operational support as assigned, in accordance with business and client requirements.

Requirements: Experience, Education & Skills:

• Previous experience in Customer service, logistics, transportation, operations support, or customer support roles (minimum 6 months preferred).
• Strong organizational and multitasking skills.
• Ability to work in fast-paced, time-sensitive environments.
• Strong problem-solving skills and attention to detail.
• Basic computer proficiency and ability to work with operational systems.
• Strong English verbal and written communication skills.
• Availability to work assigned schedules based on operational needs.

Preferred / Nice to Have:

• Experience supporting logistics, freight brokerage, or transportation operations.
• Familiarity with TMS platforms or logistics systems.
• Experience working in BPO or shared services environments.
• Exposure to customer-facing or carrier-facing operational roles.