Learning & Development Specialist at Childrens Hospital of The King's Daughters – Norfolk, Virginia

Reporting to the department manager, the Learning & Development (L&D) Specialist is the primary administrator for the health system’s learning management system (LMS). The L&D Specialist supports strategic initiatives regarding the LMS, including integrations, updates and transitions. The L&D Specialist liaises and consults with other departments, acting as a SME on the LMS in support of training initiatives within the organization. This role facilitates and coordinates (space, supplies, catering, etc.) both in-person and virtual training. The L&D Specialists plays an integral role in the continued efforts to create a learning culture and on-going rollout of learning initiatives, positively impacting the skills and careers of all employees.

Acts as the enterprise health system administrator of the Learning Management System (LMS) including system setup and maintenance, as well as support of backend work during integrations, updates or transition projects.

Acts as customer support for the LMS, following up on help requests in a timely manner.

Mentors and trains members of the L&D team, as well as departmental LMS administrators, on the functions of and policies for the LMS.

Identifies opportunities for improvements to the LMS and related systems and processes, following through to designing and implementing solutions.

Organizes new employee orientation to include corresponding with new hires, reserving rooms, arranging catering, and coordinating with other CHKDHS departments and external vendors.

Facilitates in-person and virtual training, to include orientation and other leadership or professional development initiatives.

Consults with all levels of CHKDHS personnel, up to and including senior leadership, to ensure accurate documentation and compliance.

Tracks completions for compliance courses and communicates status to Employee Relations and senior leadership as needed.

Analyzes and evaluates content provided by Subject Matter Experts (SMEs) and provides feedback for improvement.

Consults with content owners regarding appropriate delivery mediums and course development technology.

Designs and develops e-learning content in cooperation with SMEs.

Implements evaluation strategies for new programs and continually monitors effectiveness of L&D initiatives.

Modifies and updates training programs based on feedback, updated processes and policies, and emerging training needs.

Pilots new L&D programs by delivering courses to representative/intended audiences and conducts train-the-trainer activities to enable final delivery.

Participates in L&D team projects such as needs assessments, research, and liaising with internal stakeholders and vendors.

Adapts to continued changes and shifts in business priorities and demonstrates ability to manage and prioritize multiple projects at any given time.

Documents all work processes and procedures for cross-training purposes.

Maintains knowledge of the latest trends in training and development.

Performs other related duties as required and assigned.

Normal office environment with little exposure to excessive noise, dust and temperature.