Contact Center Triage Consultants at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for Contact Center Triage Consultants in United States.

This role serves as the first point of contact for participants accessing vital services, providing timely and accurate guidance through calls and live chats. You will assess needs, offer referrals, and ensure smooth hand-offs while maintaining strict confidentiality and compliance with privacy requirements. Operating in a fast-paced contact center environment, you will navigate multiple systems simultaneously, respond to sensitive situations, and support participants with empathy and cultural competence. This position is essential in delivering quality service to service members, their families, and other program participants, making a tangible impact on health, readiness, and well-being. It is a dynamic role that combines customer service, technical skills, and behavioral health knowledge.

• Serve as the primary point of contact via inbound calls and live chats, providing guidance, resources, and warm hand-offs
• Identify, assess, and clarify participant needs in a professional, timely, and empathetic manner
• Navigate multiple web-based systems simultaneously to accurately document interactions and manage inquiries
• Deliver government-approved privacy advisories and ensure confidentiality while complying with mandated reporting requirements
• Recognize and respond to situations involving self-harm, violence, or abuse, and escalate appropriately
• Maintain up-to-date knowledge of programs, services, and resources to provide accurate referrals and support

• Master’s degree in a mental health–related field (Social Work, Psychology, Marriage and Family Therapy, Counseling) required; candidates with a Bachelor’s degree must be actively pursuing a Master’s or have equivalent experience
• Strong customer service experience in a contact center or similar high-volume environment
• Knowledge of military life, culture, and challenges faced by service members and their families
• Proficiency in navigating multiple computer systems, including Microsoft Teams
• Ability to pass NACI and/or CNACI or higher security clearance and employment background checks
• Familiarity with crisis intervention principles, triage, intake, or referral services preferred
• Experience supporting military, veteran, or government-sponsored programs is a plus

• Competitive annual salary range of $60,000 – $80,000, based on experience and field expertise
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company matching and tax-deferred savings options
• Paid time off and leave benefits
• Professional development and continuing education opportunities
• Supportive work environment with emphasis on employee well-being and growth