JobTarget Logo

Membership Acquisitions Specialist at Function Health – Austin, Texas

Function Health
Austin, Texas, United States
Posted on
Employment Type:Full-Time

Explore Related Opportunities

Customer Service Representatives jobs in TexasJobs in TexasCustomer Service Representatives jobs

About This Position

Company Overview
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology.
Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.

Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives. Function recently announced a $298M Series B and is entering its next chapter of growth.

As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

Role
The Membership Acquisition & Renewals (MA&R) team directly supports Function Health's revenue engine — from a member's first interaction to an inquiry from a small business owner to renewal moments that define long-term impact.

As a Membership Acquisition Specialist, you will own inbound prospective member conversations and guide individuals through the decision to join Function. You will focus on converting leads by delivering a thoughtful, responsive, and personalized experience.

This role blends elements of sales, lifecycle, and operations. You will not only respond to inbound interest but proactively follow up, identify opportunities to improve conversion, and help shape how Function scales its acquisition funnel through both human and AI-driven experiences.

Schedule: This role operates on a shift schedule covering our 7am–10pm ET operating window, Monday through Friday. Specialists are expected to occasionally flex their shift or cover teammates due to PTO, volume surges, or business needs.

Key Responsibilities
  • Own prospective member inbound conversations from initial inquiry through conversion, delivering fast, thoughtful, high-quality responses via chat, email, SMS, and phone.
  • Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects, reduce drop-off, and move high-intent individuals forward.
  • Identify and prioritize high-intent opportunities to focus energy where it drives the most conversion.
  • Continuously test and improve messaging, macros, and outreach sequences — surfacing what's working and what isn't to improve team-wide conversion rates.
  • Improve chatbot and self-service performance by surfacing common objections, friction points, and gaps in the automated experience.

Qualifications / Skills
  • 1–3 years of experience in a customer-facing role — sales, support, customer success, or operations.
  • Strong written communication skills with the ability to clearly and persuasively communicate value.
  • Comfortable managing multiple conversations simultaneously in a fast-paced environment.
  • Proactive mindset with strong follow-up and ownership habits.
  • Ability to identify high-intent opportunities and prioritize accordingly.
  • Data-driven mindset with interest in improving conversion and performance metrics.
  • Familiarity with tools like Intercom or similar customer communication platforms.
  • Comfortable with a shift schedule covering our 7am–10pm ET operating window, Monday through Friday, including occasional shift flexibility to cover teammates for PTO, volume surges, or business needs.

Nice-to-Have Skills and Experiences
  • Experience in high-volume inbound sales or conversion-focused roles.
  • Experience with lead nurturing or funnel optimization.
  • Experience working with AI tools or chatbots in customer interactions.
  • Startup or high-growth company experience.
  • Genuine interest in proactive health — you use or would use a product like Function.

To be a strong fit, you embody our Core Values:
  • Ruthless Prioritization:
    • We don’t let perfect get in the way of progress.
    • We move quickly to drive value, not perfection.
    • We prioritize what drives impact.
    • We never compromise on standards of excellence.
  • Member-First, Always:
    • We design and deliver like we’re caring for someone we love.
    • We create calendar, actionable, human experience.
    • We prioritize responsiveness, peace of mind, and outcomes.
    • We empower members with truth, clarity, and care.
  • One Team, Moving Fast:
    • We are aligned in purpose, prioritization, and speed.
    • We gather diverse perspectives to make informed decisions.
    • We clear paths for each other and move fast together.
    • We communicate clearly and respectfully, rallying around shared goals.
  • Radical Ownership, Relentless Execution:
    • We don’t just ship– we own outcomes and drive results.
    • We act with urgency and precision
    • We anticipate, initiate, and follow through.
    • We meet challenges with grit and pragmatism.
    • We embrace new tech to deliver better outcomes.
  • Mission Over Ego:
    • We are ruthlessly aligned to our mission– and leave ego at the door.
    • We disagree and commit.
    • We don't tolerate politics or withholding information.
    • We operate with honesty, transparency, and respect.
  • Sustained Integrity in Every Detail:
    • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
    • We prioritize clinical precision– data must be right.
    • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.

Job Location

Austin, Texas, United States

Frequently asked questions about this position

Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.
By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.