Quality Systems Coordinator at Human Technologies, Inc – Greenville, South Carolina

Position Title: Quality Systems Coordinator

Location: Greenville

RESPONSIBILITIES:Systems Support & Administration

• Serve as the primary point of contact for Quality system support requests.
• Triage and respond to incoming tickets related to system and ATS functionality.
• Create, update, and deactivate user accounts and permissions for new hires, transfers, and terminations.
• Maintain accurate user roles and access levels in compliance with company policies.
• Monitor ticket queues to ensure timely response and resolution.
• Troubleshoot basic system issues and guide users through solutions.
• Escalate complex or technical issues to the Quality Systems Specialist as needed.

Onboarding & System Setup

• Support onboarding by ensuring timely system setup and access for new hires.
• Maintain HTI and client onboarding documents and packages within ATS.
• Set up and manage client billing configurations within ATS.

Data Integrity & Compliance

• Assist with system audits, data integrity checks, and compliance-related activities.
• Maintain accurate records and ensure system data aligns with company standards.
• Update and maintain Quality reports and system documentation.

Process Improvement & Support

• Document processes, FAQs, and recurring issues to improve efficiency and user experience.
• Manage external employee Quality support communications, including login assistance.
• Identify trends in support requests and recommend improvements.

Work Environment:The role is primarily office-based, requiring regular interaction with operations and internal departments.Travel: Occasional travel may be required to HTI branch or onsite locations as needed.


What You’ll Bring to the Table:

• Strong organizational and problem-solving skills.
• Ability to manage multiple requests and prioritize effectively.
• Clear written and verbal communication skills.
• Strong attention to detail and data accuracy.
• Customer service-oriented mindset with a focus on user support.
• Technical aptitude with the ability to learn and navigate multiple systems.
• Ability to troubleshoot issues and escalate appropriately.
• Process-oriented mindset with a proactive approach to improvement.

What We Offer

HTI offers a competitive compensation package built to reward performance and hard work. We also provide benefits to our full-time internal employees, which include but are not limited to:

• Medical
• Dental
• Vision
• Life
• 401K match
• 10 paid company holidays per year
• Progressive paid time off (PTO) plan
• Annual wellness bonus and time off
• Training allowance

Who We Are

Since 1999, Human Technologies, Inc. has partnered with the world’s greatest companies to provide custom solutions for workforce management, development, and retention. We are proud to directly employ over 3,500 people throughout the southeast and prouder still to have connected thousands more with gainful employment through our network of trusted hiring partners. HTI is an Equal Opportunity Employer M/D/F/V/SO

Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at HTIjobs.com.

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