Front Desk / Medical Assistant at HIGHTOP HEALTH LLC – Roswell, Georgia

Hightop Health is the premier outpatient mental health group committed to setting the standard for what better mental health care looks like. Hightop's mission is to change lives with comprehensive, evidence-based, integrated mental health care, while creating an inspiring and innovative workplace culture that is both clinician-centric and patient outcome-driven. We believe everyone deserves access to mental health care that works—provided by top-tier clinicians who truly care—and treatment plans as unique as our patients, even for the most challenging of conditions. We're looking for a driven individual who is passionate about mental health to become our next Front Desk Associate!

• Clinic Location: Psych Atlanta, a Hightop Health Clinic (Roswell) 11755 Pointe Pl a1, Roswell, GA 30076
• Hours of Operation: Mon -Thur 8:00am to 5:00pm, Fri 8:00am to 4:00pm
• Salary Range: $15.00-$18.00/hr
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays & 401K Plan

Responsibilities:

Front Office:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Assist with administrative tasks such as filing, faxing, and scanning documents

Medical Assistant:

• Prior Payor Authorizations for Medication Management appointments
• Perform vital signs measurements such as blood pressure, temperature, and pulse and specimen collections as ordered by providers
• Administer medications as directed by healthcare providers
• Provide medical administrative support such as scheduling appointments, maintaining patient records, collecting co-pays and balance, check patients in/out, patient communications
• Assist with basic life support procedures when necessary

Ideal Candidate:

• Previous experience as front desk admin in a medical office
• Experience working with Athena or a similar EHR preferred
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and ability to handle high call volumes
• Excellent organizational skills and attention to detail
• Customer service-oriented mindset with a friendly and professional demeanor