Service Manager at GATR of Cedar Rapids – Cedar Rapids, Iowa

Join the GATR Truck Center Revolution!

Do you have a GATR done attitude, a strong work ethic, and a passion for excellent customer service? If so, we want you on our team!

Service Manager

Location: Cedar Rapids, IA

GATR Truck Center is on the lookout for a full-time Service Manager to join our team. We offer competitive pay based on your experience and qualifications. Ready to kickstart or elevate your career with a company that truly values you? Keep reading!

Why GATR?

• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short-term & Long-term Disability
• 401(k) + up to 6% company match
• Paid Training
• Accrued Paid Time Off (PTO)
• Clothing Allowance

What You'll Do:

• Lead the Charge: Manage and oversee daily operations of the service department.
• Inspire Your Team: Lead skilled technicians and mechanics, ensuring top-notch training and equipment.
• Elevate Standards: Maintain and improve service procedures to boost customer satisfaction.
• Handle Inquiries: Address customer inquiries, complaints, and issues with professionalism.
• Boost Profitability: Continue on our strong momentum for sustained profitability and implement cost-effective strategies to control expenses and increase profits.
• Collaborate: Work closely with parts and inventory management for efficient stock levels.

What You Bring:

• Education/Experience: Proven track record as a Service Manager in the heavy truck and diesel service industry. 2-year degree or 3-5 year management experience.
• Technical Knowledge: Strong understanding of heavy trucks and diesel engines.
• Leadership Skills: Ability to lead and manage a team effectively.
• Communication: Excellent interpersonal and communication skills.
• Customer Focus: Commitment to delivering high-quality service.
• Tech-Savvy: Proficient in computer software for record-keeping and data analysis.
• Regulatory Knowledge: Familiarity with safety and environmental regulations.

*This position may be considered safety-sensitive if the candidate holds an active CDL.

About GATR Truck Center:

GATR Truck Center is an authorized dealer for Volvo, Hino, Mack, and Kalmar Ottawa trucks, serving five locations in Minnesota and Iowa. We're also an authorized Hyundai Translead Dry Van Trailer dealer. Our team is the backbone of our success, and we offer competitive compensation, generous benefits, and a fantastic work environment that promotes learning and professional growth.

Ready to Join Us?

If you think you're the perfect fit for this role, we can't wait to meet you!

GATR Truck Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.