Service Manager at Multiquip – San Bernardino, California

Full-Time Exempt On-Site MondayFriday

Multiquip is looking for an experienced Service Manager to lead operations at our ServicePlus Centers in San Bernardino and Fullerton. This is a high-impact leadership role responsible for driving service excellence, developing a skilled team, and ensuring every customer receives fast, accurate, and reliable support.

Youll oversee service writers, technicians, and coordinators while partnering with cross-functional teams to keep operations running smoothly and efficiently. If youre a people-focused leader with strong technical knowledge and a passion for customer satisfaction, this role offers the chance to make a meaningful impact within a respected, industry-leading organization.

• Lead daily operations across two ServicePlus Centers, including scheduling, assigning jobs, and managing technician productivity.
• Coordinate shop repairs and field service calls to ensure fast, efficient, and high-quality service completion.
• Build strong customer relationships by addressing inquiries, resolving issues, and ensuring a positive service experience.
• Manage and develop employeesoverseeing performance, coaching, staffing needs, and time/expense approvals.
• Assign work based on technician skill level, tooling, and job requirements to maximize efficiency.
• Monitor shop and field operations using FieldAware, Geotag, and other tracking tools to ensure productivity and job progress.
• Maintain service policies, processes, and safety procedures aligned with Multiquips EH&S standards.
• Oversee parts and equipment inventory; ensure accurate records and timely replenishment.
• Collaborate across departments to support seamless service operations and company-wide goals.
• Ensure accurate reporting, documentation, and warranty evaluations.

• 5+ years of experience in equipment repair, maintenance, or service operationsideally in power generation or construction equipment.
• Demonstrated ability to manage teams and run efficient service operations.
• Bachelors degree in a technical or business field is a plus.

• Clear, professional communication; able to explain technical information to technicians, managers, and customers.
• Strong relationshipbuilding abilities with employees, customers, and vendors.
• Skilled problem-solver with a customerfirst mindset.
• Ability to coach and motivate teams while promoting a respectful, inclusive workplace.

• Ability to read and apply manuals, schematics, service bulletins, and regulatory guidelines.
• Strong mechanical understanding of diesel engines, hydraulics, electrical systems, and diagnostic practices.
• Proficient in diagnosing and resolving real-world equipment issues.

• Proven experience developing and managing service teams.
• Able to address performance issues constructively while maintaining positive team morale.
• Consistent in recognizing strong performance and upholding policies and standards.
• Leads by example and models MQs core values.

• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Familiar with web-based applications for work orders, CRM, service reporting, warranty processing, etc. (HubSpot preferred).

• Valid drivers license with acceptable driving record.
• Able to operate warehouse and shop forklifts.
• Ability to travel within the U.S. and Canada as needed.

Regularly required to talk, hear, stand, walk, and sit; occasional lifting up to 50 lbs; must be able to stoop, kneel, and reach as needed. Includes vision requirements such as depth perception, color vision, and ability to adjust focus.

• $110,000-$120,000/annually
• 11 paid Holidays
• Generous Paid Time Off - Accrues up to 4 weeks per year
• Paid Volunteer Time Off
• Paid Parental Leave
• Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including: Medical, Dental, Vision, Life & AD&D Insurance, Flex Spending Account (FSA), Accidental Insurance, Hospital Indemnity Insurance, & Critical Illness Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement up to $5,250 a year
• Employee Referral Program
• Employee Assistance Program