Grocery Manager at Pullman Market – San Antonio, Texas

Position Summary:

The Grocery Market Manager helps oversee day to day operations in the retail departments including produce, dairy/deli, center store grocery, and the guests experience. They are the front line of oversight, training and motivation on the market floor with our hourly team members. Reports to the Grocery General Manager; manages the market associates and departmental leads.

Operational Responsibilities:

• Assists in organizing and directing all retail areas to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Manages the retail team members: hires, schedules, trains, motivates
• Ensures the team always offers a consistent, high level of service to all guests
• Maintains an orderly store aesthetic: ensures that only sellable merchandise is placed on the grocer shelves and promptly handles deleted, expired or otherwise non-sellable merchandise
• Monitors stock levels and orders or requisitions supplies and merchandise as needed
• Oversees inventory is complete, accurate and on time
• Communicates and coordinates with the General Manager and Assistant General Manager on updates or issues with the overall layout of product and fixtures in the store
• Helps management analyze financial data and develops strategies to increase efficiencies and drive sales
• Helps oversee the grocery valet program and its execution
• Manages the Front End Team and function including checkouts, cash management, and guest relations
• Help executes departmental goals with hourly team members
• Performs other duties as required or assigned
• Documents, investigates and resolves employee and guest incidents
• Develops departmental goals and leads a team of managers
• Sets work goals with the team to set organizational expectations, monitor the progress of their duties and performance, coach and mentor their leadership skills, and conduct performance reviews at the 30/60/90 day marks, followed by bi-annual reviews.
• Oversee POS updates, settings and troubleshoot when necessary
• Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Be a leader in hospitality, radiate warmth on the floor, set the example for your team
• Build lasting relationships with our guests by making connections.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Complete accident reports promptly in the event that a guest or employee is injured.

Operational Responsibilities Continued:

• Prepare End of Day emails to company managers and partners to communicate daily performance, including sales and and incidents of note
• Report and help facilitate maintenance repairs whether structural, equipment or aesthetic. Work closely with the Superintendent on all maintenance issues so that repairs happen in a timely manner.
• Oversee the execution of in-house events with the Events Team
• Ensure that any HR documentation is accurate, complete, and stored properly, and that SOPs are followed across all departments.

Accountabilities:

• Complete job responsibilities in a timely and effective manner in accordance with company policies and procedures.
• Maintain a favorable working relationship with all company employees to promote a harmonious work environment, boosting morale, productivity, and efficiency/effectiveness.
• At all times provides a favorable image of ERHG, including market cleanliness (inside and out) and upholding staff appearance standards.
• Prioritize keeping the team motivated and engaged daily, diligently working to keep morale high and foster a healthy, positive work culture

Food & Beverage Requirements:

• Enforce sanitary practices for food handling, general cleanliness, and maintenance. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Communicate with CDC effectively concerning consistent high quality of food presentation.
• Must be ServSafe Manager certified and uphold all ServSafe guidelines and TABC Certified.

Personal Requirements:

• Passion for food, beverage, and hospitality
• Self-discipline, initiative, leadership ability and pleasant, approachable nature
• Ability to lead by example with a neat and clean appearance.
• Ability to motivate employees to work as a team and maintain engagement
• Must be a problem solver and multi-tasker, able to handle the pressures of coordinating restaurant operations and staff while finding appropriate solutions to restaurant problems.
• Must possess good communication skills
• Posses a can-do, team-oriented, flexible attitude

Working Conditions:

• A typical work week for this position is 55 hours. Hours may vary if the manager must fill in for his/her employees or if emergencies arise.
• Ability to perform all functions at the retail level.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

Benefits:

• 3 Weeks PTO annually (15 days)
• 3 Sick Days annually
• $3000 Educational Stipend annually
• Employer Contribution to Health Insurance, $200/month
• 50% discount at all ERHG Restaurants
• 8 Weeks Paid Parental Leave
• Up to 5 days Bereavement Leave
• 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000