Home Purchase Support Coordinator at Atlanta Habitat for Humanity – Atlanta, Georgia

Atlanta Habitat for Humanity, a nonprofit affordable homeownership affiliate of Habitat for Humanity International, partners with families and neighborhood residents to build homes and revitalize communities. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton.

Position Summary: The Home Purchase Support Coordinator advances Atlanta Habitat’s mission by guiding program participants from application approval through program completion. Serving as a mentor and resource, this role ensures participants stay on track, successfully complete the program, and are connected to additional support services as needed to promote long-term success.

Duties/Responsibilities:

• Work with new homeowners to set expectations, provide supportive services and monitor completion of homeowner program requirements to ensure program compliance.
• Follow up with participants to ensure that all application contingencies are satisfied.
• Co-host Orientation workshops to set expectations and educate participants about the home purchase experience.
• Educate participants how to complete sweat equity and monitor and record sweat equity completion.
• Ensure that participants complete program requirements on time and create an action plan if a participant falls behind. Consult with Homeowner Engagement and Support Sr. Manager if continued non-compliance from participants.
• Collaborate with the Sr Engagement Specialist when participants need additional resources and connect them to resources.
• Guide participants through the lot selection and construction processes.
• Coordinate move-ins with construction and participant. Ensure successful transfer of utility services.
• Provide warranty support when construction requires back-up.
• Ensure that program participants continue to be loan ready by regularly having them recertified at indicated intervals.
• Track interactions and conversations with participants in Salesforce.
• Continue to provide supportive services to program participants after closing.
• Work closely with the Education Team to ensure relevance of classroom content and materials.

Other

• Participate in department and scheduling meetings.
• Perform other duties as assigned.

Education/Professional Credentials

• Associate’s degree required; bachelor’s degree preferred with a focus in social work.

Experience

• Knowledge of home purchase process preferred
• Knowledge of the factors that influence families living with modest income
• Knowledge of housing issues and neighborhoods in the City of Atlanta preferred.
• Previous nonprofit work experience preferred.
• Experience with consumer credit issues, including budget counseling.

Skills

• Excellent computer skills with proficiency in Microsoft Office programs (Word, Excel, and Outlook). Salesforce experience preferred.
• Strong organization and communication skills.
• Able to meet deadlines with strong attention to details.
• Excellent customer service skills and able to work well with a diverse group of staff, homeowners, volunteers, and other stakeholders.
• Able to multi-task
• Able to think independently and apply decision making skills.
• Excellent oral and written communication skills
• Able to interact well with diverse groups including staff, volunteers, program participants, and stakeholders.
• Bilingual skills preferred

Apply through the link in this posting. Please no walk-ins, phone calls or faxes. Only candidates meeting all position requirements will be considered. More information about Atlanta Habitat for Humanity may be found on our website www.atlantahabitat.org. Applications will be accepted until the position is filled. Atlanta Habitat is an Equal Opportunity Employer. Atlanta Habitat is located in the Reynoldstown neighborhood in Atlanta, near MARTA bus and rail lines.

Atlanta Habitat is a Drug-Free Workplace. This position is subject to a criminal background and credit check, periodic DMV checks for driving record and valid driver’s license, and drug and alcohol testing. We reserve the right to make employment contingent upon successful completion of all checks and testing.

Equal Employment Opportunity Policy: Atlanta Habitat is dedicated to a policy of equal opportunity. We will give fair and equal treatment to all employees and applicants for employment. It is the policy of Atlanta Habitat to prohibit discrimination or harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, gender identity, family medical history or genetic information, religion, sex, disability, familial status, pregnancy, national origin, marital status, age, sexual orientation, past or present military status, receipt of public assistance, or any other characteristic protected by law. This policy applies to all employment practices and personnel actions, including compensation, recruitment, training, working conditions and opportunities for advancement.