Process Analyst at State Farm Mutual Automobile Insurance Company – Dunwoody, Georgia

Location US-GA-Dunwoody;US-IL-Bloomington;US-TX-Richardson;US-AZ-Tempe
Job Category Human Resources, Training, and Business Support
Position Type Regular Full Time
Req ID 43672
Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

• Evaluates, designs, executes, measures and monitors claims business processes
• Partners with claims teams to deliver process improvements and ensure that business process outcomes align to strategic objectives
• Partners with Enterprise Technology and other stakeholders to develop and prioritize technology solutions
• Participates in the development, maintenance, and consistent application of standard processes across area of responsibility in either Auto or Fire Claims
• Utilizes appropriate methods and tools to perform data collection and analysis
• Leads high impact and/or complex projects
• Communicates results of research and analysis for complex business needs
• Recommends viable solutions and alternatives
• Uses independent discretion and judgment to modify methodology when necessary
• Gathers, classifies, and analyzes data relevant to operational metrics and processes
• Serves as team member on process improvement/redesign projects
• Evaluates process adherence and consistency

Interview Process: The interview process will consist of a 3 step process; first round candidates may be invited to complete an on-demand video interview; from the on-demand video interview round, competitive candidates may be invited to participate in a data exercise. Following the data exercise, competitive candidates may be invited to a live hiring team interview where selected candidates will be asked to present their case study to the interview panel. In addition to presenting your case study, you will also be asked competency based interview questions.

Items of Note
• Position may require travel via commercial transportation and driving motor vehicles to any location where the Company does business
• May work extended hours and weekends

Work Locations: Bloomington, IL-Corporate, Dunwoody, GA-ParkCenter Hub, Richardson, TX-CityLine Hub or Tempe, AZ-Marina Heights Hub locations. Must be within 100 miles of listed locations.

Hybrid Work arrangement: A "Hybrid" position means selected candidates will be assigned to a facility and will spend some time working both in office and from their home.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Incumbency: All employees in support and professional roles selected for a Claims position will have a time in role commitment (6 months for promotions, 12 months for lateral) beginning on the effective date of transfer which must be met by the end of the posting period for any other State Farm positions. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

Qualifications

A strong candidate for this position has:
• Current or prior experience working in or supporting claims in Auto, Fire or Shared Services
• Current or prior experience in a process related role
• Current or prior data analysis experience
• Understanding of process improvement and project methodologies
• Strong relationship building and communication skills

Competitive candidates demonstrate the following:
• Initiative
• Decision Making and Judgement
• Relationship Building
• Strategic Business Focus
• Critical Thinking
• Communication
• Adaptability

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $66,071.85 - $123,000.00
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!