Supported Living Team Leader - Clement Close at Westminster Homecare – New England, England

Supported Living Team Leader - Clement Close

About Cera

Cera is the UKs largest HealthTech company and one of Europes fastest-growing businesses harnessing preventative technology and AI to take care out of Britains hospitals and into patients homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month a volume greater than all A&E attendances across England.

Cera is now Europes largest HealthTech company and one of its fastest-growing businesses, with circa $500 million in annualised revenues, and 150-fold growth in impact over the past five years. Cera has also gathered the largest home healthcare dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than 1 billion to date.

The UKs Number 1 ranked HealthTech company, Ceras pioneering approach has been recognised by numerous industry awards including a Newsweek AI Impact Award, the UK Tech Awards Tech for Good Prize, Health Tech Digitals Best Use of Artificial Intelligence, the Deloitte Fast 50 and EYs prestigious UK Entrepreneur of the Year Award 2024. Cera was recently recognised by TIME Magazine as one of the Worlds Top HealthTech Companies, and has been recognised as the Number 1 Healthcare AI Company for 2025.

About the role

In this role you are a frontline worker supervising other team members as well as supporting people with a range of hearing and / or sight difficulties. In some services, the people you support will also have complex needs and learning disabilities.

The settings for frontline level one supervisors include:

Supported living services

Day activities services

Community services

You are appointed to work in a particular service setting, of which more details will be

provided in a one-page service profile. In line with our commitment to support people in the

most flexible and person centred way we can, you may be asked to work in different services or settings in the future.

Responsibilities

Ensure team members are equipped to deliver a quality service to the people they support. This means:

• Ensuring the people supported receive educational and leisure activities which have been jointly agreed at planning meetings.

• Co-ordinating timetables for the people supported, liaising with other ensuring facilitated sessions are attended.

• Supervising frontline workers as they support people to participate in their chosen activity. This includes carrying out regular supervision sessions and appraisals with selected staff.

• Contributing to the continuing development of the service.

• Coaching and guiding support workers in ensuring the highest standards of performance are achieved.

• Being involved in the recruitment and induction of new team members

Keep the needs of the people you are supporting at the centre of your attention at all times. This means:

• Listening and responding to people, using communication they understand.

• Supporting people to take part in enjoyable, satisfying and purposeful activities.

• Supporting people to make sense of their environments and to access their communities.

• Supporting people to learn new skills.

• Supporting people with their health and well-being.

• Supporting people with their personal care, if needed.

• Supporting people with their behaviour, if needed.

• Following any written plans and guidelines for each person.

• Taking into account peoples age, gender, ethnic origin, religious/cultural background, abilities/disabilities, and other needs.

Enable the people you support to influence their services and the way they are

supported. This means:

• Listening to what people tell you about what is important to them.

• Using this information to contribute to developing person-centred guidelines and plans, involving families, friends and other professionals if this is appropriate.

• Providing opportunities for people to make choices and decisions.

• Supporting people to take part in the running of their own homes, if you work in a home environment.

• Supporting people to speak up for themselves, and/or speaking up for them.

• Supporting people to keep in contact with family and friends, and to develop their social networks.

Help Westminster to provide a high quality service by:

• Assisting the manager in the running of the service.

• Keeping all records of your work up to date and accurate.

• Completing Cera induction and skills development programme and attending courses arranged by your manager. Taking part in supervision. Attending and contributing to meetings.

• Behaving respectfully all the time to the people you support, their families/friends, your colleagues, and neighbours and members of the public.

• Helping new colleagues to get to know the people they are supporting and how to work in the service.

• Keeping up to date with policies and practices, and following these at all times.

• Keeping a safe, healthy and supportive environment for the people you support, yourself, your colleagues, and anyone else coming into contact with .

• You may also be expected to carry out other duties that are in line with the nature and grade of the role.

• To ensure the safeguarding of individuals in our care by adhering to our policies and procedures, acting on concerns raised, and reporting as required.

• To ensure that staff are trained and competent in line with policies and procedures.

Qualifications and Skills

Desirable

• Working towards Level 4 Diploma in Leadership and Management in health and social care or equivalent.

• A relevant First Aid and/or Food Hygiene Certificate

• Knowledge and experience of visual impairments, hearing impairments, physical disabilities and learning difficulties

• Experience of using any signed or symbolic language including BSL

• Experience of implementing activity programmes with a strong emphasis on learning outcomes, in a variety of environments (pool, gym, kitchen, art room and community based activities)

• Ability to deliver artistic and creative person centred activities.

• Experience in managing challenging behaviour

• Knowledge of Health and Safety issues

• Experience in working as part of a mutually supportive team

• Understanding of the importance of Total Communication

• Commitment to the implementation of Quality Assurance

Essential

• Willing to work towards Level 3 Diploma in health and social care or equivalent

• Enthusiasm for personal development and attendance at internal training courses

• Willing to work towards BSL level 2

• Experience of working with adults with learning disabilities

• Experience of liaison with community groups and other service providers

• Ability to produce clear written documents

• Staff supervision and training experience

• Able and willing to report any service delivery concerns

• A positive attitude towards work, colleagues and deafblind people users

• Ability to practice safe lifting and handling procedures

• A progressive outlook and commitment to equality and diversity issues including disability and the empowerment of deafblind people

General Company Responsibilities

• Equality, Diversity and Inclusion (EDI): Employees are expected to promote and uphold the organisations commitment to equality, diversity, and inclusion by fostering a respectful and inclusive working environment.

• Health and Safety: Employees must ensure compliance with health and safety regulations and organisational policies, and take responsibility for their personal safety and the safety of others.

• Training and Development: Employees must engage in all relevant Company mandatory training, workshops, and learning opportunities.

Policies and Procedures: Employees must adhere to all organisational policies and procedures.