Customer Success Specialist with Coffee Experience at Jobgether – Poland, Maine

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Specialist with Coffee Experience in Poland.

We are seeking a proactive and experienced Customer Success Specialist to lead and elevate the global customer experience function. This role offers the opportunity to directly impact customer satisfaction, loyalty, and operational efficiency while working in a dynamic, fast-paced e-commerce environment. You will oversee the full customer journey, from onboarding and support to post-sales follow-up, ensuring clients receive exceptional service and guidance. This position combines strategic leadership with hands-on operational responsibility, providing scope for innovation, process improvement, and team development in a collaborative, globally distributed setting.

The Customer Success Specialist will:

• Own the end-to-end customer experience, defining scalable strategies to enhance satisfaction and retention.
• Establish, monitor, and report on KPIs, processes, and team objectives aligned with business goals.
• Build, mentor, and lead a high-performing customer success team covering support, aftersales, and service coordination.
• Support consultative sales processes by communicating with clients via email, SMS, and social platforms, and ensure accurate quotes, invoicing, and order fulfillment.
• Manage client onboarding, equipment setup, and coordination with technical service partners.
• Address customer inquiries, facilitate accessory and replacement orders, and oversee shipping, returns, and damage resolutions.
• Identify recurring operational pain points and implement process improvements for greater efficiency and customer satisfaction.

Ideal candidates should have:

• A minimum of 5 years in client-facing operations or customer success, with at least 2 years in a leadership role.
• Experience in e-commerce operations, with familiarity in Shopify and QuickBooks highly preferred.
• Strong written and verbal communication skills, analytical thinking, and keen attention to detail.
• Familiarity with professional coffee equipment or the specialty coffee industry is highly desirable.
• Ability to lead teams, work independently, and drive initiatives across multiple channels and functions.
• A proactive, problem-solving mindset and a customer-first approach.

• Fully remote work with flexibility to manage your own schedule.
• Lead a high-impact function within a fast-growing, innovative environment.
• Work with a globally distributed, passionate, and collaborative team.
• Opportunity to shape operational processes and customer success strategies.
• Professional growth and skill development in a rapidly evolving industry.