Engineering Manager, Servicing and Collections at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Engineering Manager, Servicing and Collections in the United States.

This role sits at the core of a fintech organization’s lending and repayment ecosystem, leading the engineering efforts behind servicing, payments, delinquency management, and collections systems. You will guide a team responsible for building and scaling mission-critical platforms that directly impact borrower experience and business performance. The position blends hands-on technical leadership with people management, requiring close collaboration with Product, Risk, Operations, and Compliance teams. You will help shape scalable and reliable systems that improve repayment outcomes, reduce delinquency, and enhance self-service capabilities. Operating in a high-impact, regulated environment, you will play a key role in modernizing servicing infrastructure while ensuring stability, compliance, and operational excellence. This is a leadership role for someone who thrives at the intersection of engineering execution, system design, and cross-functional strategy.

• Lead and mentor a team of engineers responsible for servicing, payments, repayment, and collections systems, ensuring high-quality delivery and strong technical execution in a mission-critical environment.
• Own end-to-end delivery of key initiatives that improve repayment performance, reduce delinquency, and enhance operational efficiency across servicing workflows.
• Drive architecture evolution of the servicing platform, focusing on scalability, modularity, reliability, observability, and long-term system health.
• Partner closely with Product, Risk, Operations, and Compliance to design smarter collections strategies and seamless borrower-facing experiences.
• Ensure high reliability of core systems, including uptime, data integrity, incident response readiness, and production stability.
• Support engineering velocity by leveraging modern tools and AI responsibly, especially within regulated and high-stakes environments.
• Stay close to the code when needed, unblock technical challenges, and elevate engineering quality across the team.

• 7+ years of software engineering experience, including at least 3+ years in engineering leadership roles managing teams.
• Strong full-stack engineering foundation with the ability to contribute to architecture decisions, debugging, and technical design.
• Experience building or operating high-reliability systems such as payments, lending, billing, or servicing platforms.
• Proven ability to scale engineering teams and systems in fast-paced, ambiguous, and high-growth environments.
• Strong communication skills with the ability to align technical and non-technical stakeholders effectively.
• Passion for mentoring engineers and fostering technical growth and accountability.
• Nice to have: fintech or regulated industry experience, familiarity with servicing KPIs (delinquency, recovery, cost to collect), experience building internal operational tools, and practical use of AI to improve workflows.

• Competitive base salary ($244,300 – $293,160 USD) plus annual performance bonus and equity opportunities
• Comprehensive health, dental, and vision insurance with additional savings plans
• 401(k) with company match and Employee Stock Purchase Plan (RSUs included)
• Work-from-home support including Mac equipment, home office stipend, and monthly internet/phone reimbursement
• Generous PTO policy and competitive parental leave programs
• Annual $1,000 travel perk to support personal time off experiences
• Robust tuition reimbursement and learning development support
• Flexible, remote-friendly work environment
• Additional wellness, financial, and lifestyle benefits designed to support long-term employee wellbeing