Supervisor, Sales at JAB Wireless – Irving, Texas

Application Deadline: May 1, 2025 or until position is filled.

We are seeking an experienced and results-driven Inbound Sales Supervisor to lead and support our inbound residential sales team in the Dallas metro area. This role is responsible for overseeing daily sales operations, driving team performance, and ensuring inbound customer inquiries are effectively converted into sales opportunities. The ideal candidate thrives in a fast-paced, evolving environment and is passionate about coaching and developing team members to maximize revenue, deliver exceptional customer experience, and support long-term customer retention. This position plays a critical role in executing sales strategies, monitoring key performance metrics, and fostering a high-performing, customer-focused culture.

Key Responsibilities

• Supervise, coach, and motivate a team of inbound sales representatives to meet and exceed sales goals and key performance indicators (KPIs)
• Monitor call quality, sales performance, and productivity metrics; provide ongoing feedback and targeted coaching
• Lead by example through strong sales performance and a commitment to delivering exceptional customer service
• Manage escalated customer concerns and resolve complex issues in a timely, professional manner
• Conduct regular team meetings, one-on-one coaching sessions, and performance evaluations
• Develop and implement strategies to improve conversion rates, customer satisfaction, and customer retention
• Ensure team compliance with company policies, procedures, and sales standards
• Analyze reports and performance data to identify trends, gaps, and opportunities for improvement
• Support recruiting, interviewing, onboarding, and training of new inbound sales representatives
• Partner with leadership on sales forecasting, goal setting, and process improvement initiatives
• Guide the team in effectively using tools to verify service availability and improve installation success rates
• Ensure representatives are setting clear and accurate customer expectations regarding services and installation timelines
• Perform additional duties as assigned

Qualifications

• 3–5+ years of inbound sales, call center, or inside sales experience
• Prior supervisory, team lead, or people leadership experience required
• Strong leadership, coaching, and employee development skills
• Demonstrated success in meeting or exceeding sales targets and performance goals
• Excellent verbal, written, and interpersonal communication skills
• Strong problem-solving, decision-making, and conflict resolution abilities
• Demonstrate a Go-Getter attitude with transferable skills
• Proficiency with CRM systems and call center platforms (CSG, Five9 and Sugar CRM experience preferred)
• Strong analytical skills with the ability to interpret performance metrics and identify actionable insights
• Ability to thrive in a fast-paced, results-oriented environment
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Flexibility to work evenings, weekends, or adjusted schedules as business needs require

Working Conditions

• Prolonged periods of sitting while working at a desk or workstation
• Occasional standing, walking, reaching, and use of hands for handling office equipment and tools
• Frequent communication via phone and computer-based systems
• Requires close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Work environment may include an open/shared cubicle or collaborative workspace setting

Please feel free to review our Benefits at the following link: https://www.risebroadband.com

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position; however, the employee will be held responsible for all duties assigned.