Car Wash Representative - CA at Hassan & Sons Inc – Laguna Niguel, California

Position Summary

The Carwash Representative plays a crucial role in delivering exceptional customer service and ensuring the smooth operation of the car wash facility. This position is responsible for engaging with customers, understanding their needs, and providing them with the appropriate services to enhance their vehicle's appearance.

The Car Wash Representative will also be tasked with maintaining the cleanliness and functionality of the car wash equipment, ensuring a safe and efficient environment for both customers and staff. Additionally, the role involves handling transactions and managing customer inquiries, contributing to a positive overall experience. Ultimately, the Carwash Representative is key to fostering customer loyalty and satisfaction, which drives the success of the business.

Responsibilities and Duties:

• Greeting customers warmly and assist them in selecting the appropriate car wash services
• Operate car wash equipment and ensure it is functioning properly throughout the day
• Handle cash and credit transactions accurately and efficiently
• Maintain cleanliness and organization of the car wash area, including waiting areas and restrooms
• Address customer inquiries and resolve any issues or complaints in a professional manner

Education and Work Experience

• High school diploma or equivalent preferred
• Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role

Skill Set

• Strong communication skills are essential for effectively engaging with customers and understanding their needs.
• Attention to detail is crucial when operating equipment and ensuring that services meet quality standards.
• Problem-solving skills will be utilized when addressing customer inquiries or resolving issues that may arise during service.
• Time management skills are important for efficiently handling multiple tasks in a fast-paced environment.
• Basic understanding of automotive care will enhance the representative's ability to provide informed recommendations to customers.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the incumbent is regularly required to talk or hear
• The employee frequently is required to use hands, fingers, handle or feel objects, tools and controls
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• The noise level in the work environment is usually moderate and in an office setting