Operational Effectiveness Analyst II at The Standard – Portland, Oregon
About This Position
Portland, OR
Time Type: Full time
Requisition ID: REQ006245
Description:
The next part of your journey is right around the corner — with The Standard.
A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?
Job Summary
The Operational Effectiveness Analyst II drives data analytics initiatives that create measurable business value and inform strategic decision-making. This role blends business acumen, technical expertise, and strong quantitative skills to analyze complex data, uncover insights, and develop solutions that enhance operational performance and customer outcomes.
Principal Duties & Responsibilities:
InMoment daily, weekly and monthly reporting
Follow through on Launch Pad and InMoment feedback provided to Contact Center supervisors and website team
Prepare and maintain customer feedback survey reporting as required
Weekly and monthly metrics for call center teams
Quality reporting for claims and customer service
Responsible for daily manipulation of data, exploratory data analysis, running and evaluation of models, and development of advanced reporting
Extracts and transforms data from different areas to be used for modeling and reporting
Analyzes data in order to derive insight and find actionable initiatives
Skills and Background You’ll Need
Education: High School Diploma required, bachelor’s degree preferred.
Experience: 2 or more years of relevant experience in data analysis and reporting within the insurance industry.
Advanced analytical and problem-solving skills with the ability to explore, analyze, and synthesize large, complex data sets into actionable insights and recommendations.
Strong technical proficiency in tools such as Microsoft Excel, SQL, Power BI, and Tableau, with the ability to quickly learn and utilize new software.
Effective communication and prioritization skills, including structuring documents for senior management, driving alignment, and managing multiple priorities under aggressive timelines.
Key Behaviors of a Successful Candidate
Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.
Costumer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.
Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.
We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.
Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
Salary Range:
$44,500.00 - $65,250.00Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.
About Us:
The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about The Standard, visit www.standard.com or follow us on LinkedIn and Instagram.