Scheduler I at GI Alliance – San Antonio, Texas

Scheduler I
Job DetailsJob Location: TDDC GCSA Datapoint San Antonio - San Antonio, TX 78229
Position Type: Full Time
Job Shift: Day
Travel Percentage: Negligible
Education Level: High School
Job Category: Admin - Clerical

Description

Description

GI Alliance is seeking an experienced Scheduler I. for Call Center Environment.

Office hours:

Mon - Thursday 8am - 5pm

Friday- 8am - 4pm / (No Weekends)

Duties of this position include, but are not limited to, the following: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities/Duties/Functions/Tasks:

Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department.

Answers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.

Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers.

Schedule and coordinate all follow-up appointments and cancellations for multiple locations.

Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints.

Collect, input, and verify patient demographic and insurance information.

Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines.

View patients visit notes, identifying problems & diagnosis listed and physician orders

Perform other duties as assigned

Knowledge and Skills:

Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)

Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care required

Must have excellent organizational skills and be detail oriented

Must be highly skilled in verbal communication, problem solving, prioritization and organization

Knowledge of HIPAA/Confidentiality

Experience with multi-line phone systems – Preferred

Strong interpersonal and verbal communication skills - Required

Bilingual a PLUS

Qualifications

Qualifications

Qualifications

Excellent written and verbal communication skills

Excellent customer service skills are required

Experience working in a medical office

Ability to multi-task and work in fast-paced environment.

Detail-oriented

Basic understanding of healthcare plans

Be able to read and understand medical benefits.

Bilingual is a plus.

Education: High school diploma or equivalent
Experience: 2-5 years of prior medical scheduling is preferred
Requirements for Level I Status:

Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.

Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements:

Excellent communication skills, both written and verbal.

Proficient technical (computer) skills.

Ability to multi-task and prioritize.

Self-motivated with initiative.

Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran