Leasing Consultant - Wilbeth at Redwood Communities Inc – Akron, Ohio

Job Title: Leasing Consultant - Wilbeth
Location: Akron, OH 44306
Salary Range: $18.00 - $20.00 Hourly
Category: Admin - Clerical
Level: Entry
Description: Description

Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 1 floating holiday.

About the Position

The Leasing Consultant is responsible for providing excellent customer service to current and prospective residents, ensuring full compliance with HUD and Fair Housing regulations, and assisting with all aspects of leasing, marketing, and administrative operations for the community.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Leasing & Marketing

• Greet, qualify, and tour prospective residents, present available units and community amenities.
• Accurately complete all leasing paperwork and assist with lease signings.
• Follow up with prospects through phone, email, and in-person communication to maximize occupancy.
• Maintain accurate records in property management software (e.g., Yardi, RealPage, or Onesite).
• Assist in marketing and outreach efforts to promote the property within the community and local area.

HUD Compliance & Administration

• Ensure all leasing and occupancy activities comply with HUD, LIHTC, and Fair Housing guidelines.
• Assist applicants with completing the HUD rental application and required forms (e.g., 50059, EIV, TIC if applicable).
• Verify and process income, assets, and household composition for eligibility and recertification.
• Maintain resident files in accordance with HUD standards for audits and MOR (Management & Occupancy Review) readiness.
• Support annual and interim recertifications, rent adjustments, and income verifications.
• Monitor compliance reports and communicate with management regarding any discrepancies or potential findings.

Resident Relations

• Provide responsive and professional customer service to residents regarding maintenance requests, rent payments, and lease questions.
• Assist with resident communication, notices, newsletters, and community activities.
• Help resolve resident concerns and report significant issues to the Property Manager promptly.
• Maintain confidentiality and professionalism when handling resident information.

Operations & Reporting

• Collect and process rent payments and other income in accordance with HUD and company policy.
• Maintain accurate records of leasing activity, occupancy, renewals, and traffic reports.
• Conduct move-in/move-out inspections as needed.
• Collect and process rent payments and other income in accordance with HUD and company policy.
• Maintain accurate records of leasing activity, occupancy, renewals, and traffic reports.
• Conduct move-in/move-out inspections as needed.

Knowledge, Skills and Abilities:

• Excellent communication skills, both written and verbal, with strong attention to detail.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders.
• Proactive, organized, and adaptable with the ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism, ethics, and integrity.

Qualification: Qualifications

• Previous experience in multifamily housing or Project Based HUD property management preferred.
• Knowledge of Project Based HUD, Section 8, Fair Housing, and EIV requirements.
• Strong communication, organizational, and customer service skills.
• Proficiency in property management software and Microsoft Office Suite.
• Ability to maintain confidentiality and accuracy in documentation.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

• Flexibility to travel to different locations as needed.
• Valid driver’s license and insurance.
• Ability to work inside and outside in various weather conditions.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Attendance: Position requires on-call status and flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.

Redwood Communities is an Equal Opportunity Employer.