FOH Manager at Pinstripes – North Bethesda, Maryland

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design; no two Pinstripes are the same. We generally host hundreds of guests each week in our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week, from corporate small happy hours, to social gatherings, to seated coursed dinners.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and see daily, weekly, and quarterly financials, so it is clear how to move the venue forward financially. From professional development classes to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

What's in it for you:

• Benefit Package
• Medical, dental and vision insurance
• Health Savings Account option – including company HSA contribution
• Flexible Spending Accounts
• 401K
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Flexible Vacation
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Growth opportunities, with several new restaurant openings
• Discounts on Food, Beverage and Activities
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Standards

• Knows the specs and standards in the Training Manual
• Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics

Shift Execution

• Ability to run and execute shifts
• Ability to open & close the venue with the correct aesthetics
• Maintain company standards for aesthetics throughout the shift
• Staffing Levels
• Shows ownership of assigned area
• Attention to detail
• Ensures good shift flow
• Actively controls labor to hit budgets

Coaching & Teaching

• Hold Inspirational and knowledgeable Pre-shifts
• Engaging with the staff
• Communicates the information to the staff
• Coach service in all workgroups: See It, Say It
• Ability to hold disciplinary or hard conversations with staff and hold people accountable
• Communicates staff issues well with other Managers

Staff Relations

• Professionalism
• Communication
• Strategy
• Is approachable and is the ‘Go To’ Manager on the floor

Guest Relations

• Table touches with guests
• Actively seeks to engage and connect with the guest
• Ability to handle guest situations and to solve the guest completely
• Actively seeks community involvement

*** Must be 21 years old and over ***

We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.