Medical Call Center Representative at Comprehensive Community Action – Warwick, Rhode Island

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility and confirm upcoming appointments.

WORK SCHEDULE DEMANDS:

The position is full-time, 37.5 hours per week.

Monday - Friday 8:30am - 5:00pm.

Evenings may be required.

JOB REQUIREMENTS:

• High school diploma, GED
• Medical Office Experience
• Ability to interpret technical medical terminology
• Computer knowledge
• Must be able to clearly present information to patients and employees, be dependable and show initiative
• Must have excellent customer service skills
• Professional telephone manner
• Excellent oral and written / typed communication abilities, for all levels of client interaction
• Bilingual / Bicultural Spanish a plus

KEY RESPONSIBILITIES:

• Register and updates patient information
• Verifies eligibility
• Pulls and files patient charts when necessary
• Answer incoming calls promptly and professionally
• Schedule, reschedule, and cancel patient appointments
• Provide clear information on office hours, providers, and services
• Route calls to appropriate departments or clinical staff
• Verify patient identity and collect basic demographic information
• Document patient concerns and symptoms accurately for clinical review
• Maintain HIPAA compliance and patient confidentiality at all times
• Demonstrate empathy and professionalism with patients
• Manage high call volumes while maintaining accuracy
• De-escalate concerns and resolve issues when possible
• Other duties as needed.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.