Premium Support Specialist at GrowthZone – Remote
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About This Position
At GrowthZone, your mission is our mission. We wake up every day to serve our customers—building modern, all-in-one software that empowers associations to grow faster, engage members more deeply, and operate more efficiently. As a trusted technology partner, we're committed to helping membership-based organizations—chambers, trade associations, and nonprofits—amplify their impact through smart, scalable solutions. With thousands of customers across North America, GrowthZone is redefining what association management software can do. Our platform streamlines day-to-day operations with intuitive tools for billing, communication, websites, events, reporting, and more—backed by a team that understands the unique challenges associations face and is invested in their success.
We're a fast-growing SaaS company with a strong customer base, an expanding product ecosystem, and a bold vision for the future. We combine purpose with performance—driven by innovation, collaboration, and a shared belief that when associations thrive, communities thrive.
We are looking for a relationship-driven Premium Support Specialist to join our Customer Support team at GrowthZone! In this role, you'll provide high-touch, personalized support to a dedicated group of premium customers, helping them maximize the value of our software while delivering an exceptional service experience. You'll partner closely with customers to solve complex challenges, offer proactive system guidance, and ensure they feel confident and supported every step of the way.
A typical day involves managing a portfolio of premium customers, responding to support tickets, leading scheduled calls and system reviews, and providing advanced technical guidance across GrowthZone's platform. You'll collaborate with internal teams to resolve escalated issues, assist with complex configurations, and proactively reach out to customers to maintain strong relationships and prevent potential challenges before they arise. This role blends technical problem-solving, customer consultation, and strategic relationship management.
After one year, you'll know you were successful if:
You consistently meet or exceed ticket response expectations and customer satisfaction goals.
Your assigned customers view you as a trusted partner and go-to expert for GrowthZone solutions.
You proactively identify opportunities to improve customer outcomes through consultations and system optimization.
You confidently provide advanced support across key platform areas such as billing, events, and member management.
You'll have the opportunity to deepen your technical expertise, collaborate cross-functionally with Engagement and Support teams, and play a meaningful role in strengthening long-term customer relationships — all while contributing to a culture that values collaboration, learning, and continuous improvement.
At GrowthZone, we are committed to offering competitive compensation aligned with employee qualifications.
We provide a comprehensive benefits package, including medical, dental, and vision coverage with company contributions to HSAs and FSAs, company-paid life insurance, long-term disability insurance, critical illness insurance, and a 401(k) retirement plan with company match. Employees also benefit from bi-weekly payroll, Responsible Time Off (RTO), 13 paid holidays, and Sick and Safe Time. GrowthZone also offers an employee referral program and employee-led groups that foster an inclusive, connected workplace culture. Our core business hours are 8:00 am to 5:00 pm CT, with managers able to approve flexible or compressed schedules to support work-life balance.
GrowthZone is a fully remote company, and all applicants must be authorized to work in the United States.
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Job Location
Job Location
This job is located in the Remote, United States region.