Career Counselor (Essex, Middlesex, Norfolk, & Suffolk) at The WorkPlace – Boston, Massachusetts

Job Title: CAREER COUNSELOR – SCSEP (Essex, Middlesex, Norfolk, Suffolk Counties)

Reports To: SCSEP Vice President

Classification: Non-Exempt

Salary: $45,000-$50,000

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SUMMARY

The Career Counselor under our Senior Community Service Employment Program (SCSEP), known as MaturityWorks and serving Essex, Middlesex, Norfolk, and Suffolk counties, provides case coordination to assigned individuals with multiple barriers to employment utilizing career assessment, planning, and related activities. The Career Counselor works collaboratively with local non-profit host agencies, while arranging interviews, monitoring participant performance throughout the program and providing counseling to participants so that all programmatic metrics are successfully met. This position will assist training instructors in the collection of program materials; refer qualified participants to non-profit host agency and conduct necessary follow-up when participants are placed in positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Recruit/screen/select eligible participants and host agencies from the designated service delivery area.
2. Develop relationships with various organizations that can be a source for participants' training and employment.
3. Present information to prospective participants in both individual and group settings.
4. Conduct job workshops and motivate participants to take part in job search activities, to take advantage of training opportunities, and to actively seek unsubsidized placements.
5. Conduct eligibility determination and certify participants using program guidelines.
6. Secure and process participants’ information during the intake and application process.
7. Develop job search strategies and marketing materials that will support enrolled participants with job search efforts.
8. Provide case management and career coaching services to participants, including arranging assessments, workshop attendance, occupational training decisions, enrollment in training, monitoring, and resume writing and follow-up as required.
9. Develop a mutually agreed upon Employment/Career Plan to identify the participant’s short-term and long-term objectives, update the plan as needed, and monitor participants’ progress.
10. Develop partnerships with non-profit host agencies and with education and training providers, to facilitate the delivery of program services and assure positive outcomes for participants.
11. Assist the payroll department in reconciling participant timesheets.
12. Maintain and accumulate data records of specified, relevant participant activities.
13. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for own work and oversight of participant employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of training, counseling, and/or case management
• Ability to work with and support a diverse customer base
• Ability to motivate clients and establish a support professional relationship with participants
• Commitment to assisting low-income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
• Excellent verbal, presentation, and written communication skills

EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent from a four-year college in Human Services, Education or Business Management and/or three years of related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word, Excel, PowerPoint, Access, as well as data management systems.

OTHER SKILLS AND ABILITIES

The ability to read and/or speak Spanish is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Preference given for training in Professional Accredited Resume Writer (PARW).

Benefits:

• 401K/Pension
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Disability insurance
• Paid holidays
• Hybrid Work Schedule

About Us: The WorkPlace is an organization of ideas, actions, resources, and initiatives - all designed to strengthen the workforce. 'Think it forward' is our corporate culture. Every discipline within our organization is encouraged to innovate and activate as we put ideas into motion for the greater good of the economy and society as a whole. As a not-for-profit organization with state-wide and national workforce development programming, our goals are to ensure that the workforce can acquire the necessary skills to move along a career path and ensure businesses have the talent they need to grow.