Senior Implementation Manager in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager in the United States.
This role is central to ensuring successful onboarding and implementation of advanced AI-powered customer experience solutions within enterprise environments. The Senior Implementation Manager will act as the primary point of contact for clients during deployment, guiding them from initial discovery through configuration, integration, and adoption. This position requires a strong blend of technical expertise and client-facing communication, as it involves translating complex product capabilities into clear, actionable implementation plans. The role operates at the intersection of technology, customer success, and project delivery, ensuring clients achieve rapid time-to-value. Working across multiple simultaneous implementations, the position demands strong organization, adaptability, and stakeholder management skills. It is a highly collaborative role that partners closely with product, engineering, and sales teams in a fast-paced, innovation-driven environment.
- Lead end-to-end client onboarding and implementation processes, ensuring successful deployment and adoption of AI-powered customer experience solutions.
- Serve as the primary point of contact for assigned client accounts, building strong relationships and aligning implementation efforts with business objectives.
- Conduct technical discovery sessions to understand client requirements and configure solutions including analytics, QA tools, voice-of-customer platforms, and agent assistance features.
- Manage multiple client implementations simultaneously, ensuring timely delivery and high-quality execution across all projects.
- Collaborate with internal teams such as Product, Engineering, Sales, and Customer Support to resolve technical challenges and ensure seamless integrations.
- Support data integration efforts, including APIs and cloud-based systems, to ensure accurate and effective platform deployment.
- Identify opportunities for upselling and cross-selling based on client needs and product usage insights.
- Track, analyze, and report key implementation metrics such as product adoption, usage, and customer satisfaction to drive continuous improvement.
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.
- 4+ years of experience in a technical or client-facing role, including at least 1+ year in customer implementation or onboarding.
- Strong technical background with experience in SaaS platforms, APIs, and cloud-based technologies.
- Proven ability to manage multiple projects simultaneously with strong organizational and project management skills.
- Excellent communication skills with the ability to simplify complex technical concepts for non-technical stakeholders.
- Strong problem-solving mindset with an entrepreneurial, self-driven approach to implementation challenges.
- Experience working in fast-paced environments requiring adaptability and cross-functional collaboration.
- Preferred experience with CRM systems (e.g., Salesforce), telephony platforms (e.g., AWS Connect, Five9, Genesys), or AI technologies.
- Competitive compensation aligned with experience and industry standards.
- Opportunity to work with cutting-edge AI and customer engagement technologies.
- Exposure to high-impact enterprise clients and complex implementation projects.
- Collaborative, fast-paced environment with strong cross-functional teamwork.
- Professional growth opportunities within a rapidly scaling AI-driven organization.
- Flexible work arrangements supporting work-life balance.
- Access to innovative tools and continuous learning opportunities in AI and SaaS ecosystems.