Member Support Associate in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Member Support Associate in United States.

This role is centered on delivering exceptional, human-first customer support within a fast-growing, remote-first environment focused on simplifying healthcare benefits. You will be on the front lines, assisting members through phone, email, and chat while helping them navigate questions related to their accounts and benefit products. The position requires strong empathy, clear communication, and the ability to solve problems efficiently in real time. You will support users during both routine inquiries and high-volume seasonal periods, ensuring each interaction is handled with care and accuracy. The role is ideal for someone who enjoys helping others, thrives in a structured yet dynamic environment, and can remain calm under pressure. You will also collaborate on improving support processes and contributing to a seamless member experience. This is a great opportunity to grow within a mission-driven company focused on making benefits more accessible and understandable.

• Provide responsive customer support via phone, email, and chat to assist members with benefit-related questions and account issues
• Deliver accurate, timely, and empathetic resolutions to ensure a positive customer experience
• Troubleshoot and simplify complex issues across various products and support scenarios
• Document and report product bugs, incidents, and data issues using internal systems such as Jira
• Collaborate with internal teams to escalate and resolve technical or account-related issues
• Maintain high service quality during peak periods, including open enrollment and tax season
• Ensure clear communication of policies, processes, and solutions to members
• Contribute to continuous improvement of support workflows and customer experience

Requirements:

• Strong communication skills, both written and verbal, with the ability to explain complex topics clearly
• High level of empathy, patience, and customer-first mindset
• Ability to multitask, stay organized, and manage multiple systems simultaneously
• Comfortable working in a fast-paced, high-volume support environment
• Strong problem-solving skills with attention to detail and accuracy
• Ability to remain calm and effective under pressure
• Willingness to work a fixed weekday shift (10:30 AM–7:00 PM MT)
• Reliable high-speed internet connection and dedicated remote workspace
• Experience in customer service or support roles is preferred
• Spanish fluency is a plus but not required

Benefits:

• Competitive hourly compensation ranging from $22 to $28 USD depending on experience and location
• Comprehensive healthcare coverage including medical, dental, and vision insurance
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Accounts (FSA) options
• 401(k) retirement plan
• Paid time off, holidays, and additional wellness and personal days
• Remote-first work environment across the United States
• Home office and wellness stipends
• Mental health support and employee assistance programs
• Life, disability, and supplemental insurance coverage
• Additional perks including employee discounts and lifestyle benefits.