One50 Fitness: Front Desk Staff in Charlotte Hall, Maryland at Belmont Point Management LLC

This position is being posted on behalf of One50 Fitness

The Front Desk Staff is the first point of contact for members and visitors of One50Fitness. This role is responsible for providing exceptional customer service, maintaining a welcoming environment, managing member check-ins, answering inquiries, and ensuring that the front desk area is organized and efficient. This is a part-time position.

Key Responsibilities

• Customer Service: Greet members and guests in a friendly and professional manner. Provide assistance, answer questions, and address any concerns.
• Membership Management: Check in members, update account information, and process membership sales.
• Administrative Support: Answer phone calls and schedule appointments for services such as personal training or group classes.
• Facility Cleanliness and Organization: Ensure the front desk area is clean, organized, and stocked with necessary supplies. Assist with keeping common areas tidy and presentable.
• Point of Sale: Handle transactions related to merchandise, classes, or additional services.
• Communication: Relay important announcements or information to members, including class schedules, special events, or promotions.
• Problem Resolution: Address any member concerns or complaints, escalating them to the appropriate team member when necessary.
• Security: Monitor the entrance to ensure only authorized individuals access the facility.

• Customer Service: Exceptional interpersonal and communication skills with the ability to interact with a diverse group of individuals.
• Organizational Skills: Ability to multitask, stay organized, and maintain a neat work environment.
• Technical Proficiency: Comfortable with computer systems, point-of-sale software, and general office equipment.
• Professionalism: Maintain a positive, approachable attitude and adhere to the fitness center's dress code and policies.
• Attention to Detail: Accurate data entry and attention to detail for membership accounts and payments.
• Problem-Solving: Ability to address issues or conflicts calmly and effectively.

Preferred Qualifications

• Previous experience in customer service or front desk role, preferably in a fitness or wellness environment.
• Knowledge of fitness center operations, memberships, and programs is a plus.

Physical Requirements

• Ability to stand for long periods and perform light physical activities such as lifting small packages or supplies.

Work Schedule

• Flexible shifts including mornings, evenings and weekends as needed.